So you’ve bought an item on eBay, and now you don’t want it.
First of all, take a deep breath – it happens to the best of us, and thankfully there are a few things you can do in this situation.
If the seller hasn’t sent it yet, you may contact the seller to negotiate an amicable agreement to cancel the purchase. This will mean that the seller contacts eBay and the seller will not have to pay the eBay fees for the cancelled sale and no blot will appear on their record or yours.
If the item has been delivered to you ...
1. Check the seller’s return policy. Many sellers actually do accept returns on items, depending on what has been sold. The return policy on an item can be viewed on that item’s page, under the payment options. If you are able to return the item, make sure to contact the seller to notify him or her beforehand. It is also important to keep in mind to carefully package the item when you mail it, even if it isn’t breakable – if something happens to it in the mail, then you do not want to be held responsible.
2. Sell the item to someone else. You can either do this through eBay (refer to the relevant guides for detailed information on how to do this), or simply ask around if anyone would like to purchase the item off of you. A great way to do this is through social media websites, but you can also ask your acquaintances if they know of anyone who might be interested. I have done this in the past and been offered more than I paid for the item.
3. Give the item as a gift or donate it. If it didn’t work for you, that doesn’t mean that someone else won’t love it!
No matter how you choose to proceed, try to decipher whether the reason you’re returning the item has to do with the actual item itself or because of the seller. If the seller described the item accurately before you bid on it, then try not to have your dissatisfaction with it reflect in your seller feedback.
Check with the eBay help team, they can give you specific advice on your circumstances…
Bought an item on eBay, and now you don’t want it?
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26 October 2012
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