I am recently asked by a friend how to deal with a seller located overseas. He bought a laptop battery from an overseas seller but it turned out not compatible to his laptop while seller claimed it would in listing. Seller said "return for refund" but Post does not post batteries. I told him to claim via paypal.
This triggered my thoughts. We have also struggled between sending the items locally, or "factory direct" from Hong Kong/China? I also bought things for myself from local and overseas, so let me share my experience as seller and buyer, and hopefully help others make better informed decisions of buying locally or overseas.
Most of our negative feedback are from sending items from overseas, once we stop sending items from overseas to AU (the only exemption is sending from Auckland NZ), our feedback has been one of the tops. As of now, we are "top rated" seller because we only send items locally. Our experience as seller tells us, better send items only from local.
As a buyer, I bought a Bluetooth mobile earphone and LED lights from China, they came in 2-3 weeks, and turned out OK too.
To sum it up, good things about local sellers: safer, more reliable, faster postage, easier to get tech support, easier to dispute against, better English! And overseas sellers usually slightly better value for money.
Here are my tips to choose local or overseas sellers: *Never buy Christmas gifts in December from overseas sellers*
Buying from local seller or overseas?
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5 July 2011
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