Communication with Buyers & Sellers is the Key!

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If you take a look at most e-bay feedback, you'll see that one of the most common comments is 'good communication'.  This comment sums up what e-bay is all about.

After the initial rush of your item selling or having made the winning bid, comes the real boring (but necessary) admin to make sure the goods are shipped off and the payments are made.

Buyers
  • Let the seller know when, where & how you have paid, via the 'my messages' facility in 'my e-bay'.  It's makes it easier for sellers to identify your payment and get your item ready for shipping.
  • Contact sellers if there is going to be a delay in payment of more than a day or so.  Most sellers won't mind, as long as you let them know of the delay and keep in touch.
  • It's OK to contact the seller if you do not receive your item within a few days of payment being cleared in the seller's account BUT you should allow a reasonable amount of time for postage, weekends, long distances etc
  • Let a seller know if you are not satisfied with the item but don't go straight to a dispute of negative feedback.  Perhaps the seller can provide a refund or replacement or discount.  Get in touch with the seller and see what can be organised.  Don't assume the seller was out to rip you off!
Sellers
  • Let your buyers know when you have received payment and are shipping their item. A brief note via 'my messages' in 'my e-bay' is all it takes to keep the buyer informed.
  • If you have not received payment with the specified period - get in touch with the buyer.  There are many reasons for missed payments including (in my expereince): returned EFT from the bank, money banked to a wrong acc number, illness, family emergencies, returned mail and of course - computer and internet problems!!!
  • If you still do not receive payment, contact the buyer again and let them know you will lodge a dispute which could impact on their rating. Don't go straight to negative feedback - there may be a genuine reason for payment not being received.
It's important to understand that the majority of buyers and sellers are using e-bay because they place a high degree of trust in their fellow human beings.  Coming from that point of view, it's possible to resolve most issues and maintain a positive environment in the e-bay community.

Visit my store Sing Blue Silver Collectables for great products, service and communication!
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