Delivering your goods.

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I have had a bad experience which I would like to share with others and hopefully help them avoid the same hassles I had.

A little while ago I sold a pair of tail lights to an ebay buyer. On payment I instantly wrote my POSITIVE feedback...first mistake.

On delivering the goods to the buyer to the address supplied the goods were returned to me by the courier company. The buyer who was at this stage a bit agitated gave me another address, this time I sent via Aus Post, and once again they were returned to me not once but THREE times...all at my expense, before I knew it a dispute had started all because I wasn't in front of my computer to give an Aus Post ref. number as soon as he wrote his message.

The lessons I have learnt from this and I hope others can too are as follows.

1. NEVER leave feedback untill ALL transactions are FINAL...

2. If your buyer is pushy like mine was let them know you don't spend ALL DAY in front of your computer to answer your question straight away. Give them a fair time frame.

3. Ensure when you send your item to your buyer they will be there to collect them and the address is right.

 

As the above has happened to me and I recieved negative feedback I hope this has helped you...

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