Express post..NO GOOD?

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Okay so recently I sold some items on eBay right? Well i posted them via express post, and they were lost, uninsured. So i had to go out of my way to send another copy, and again the buyer says it did not arrive(This is with 2 different items, and to two different locations, both lost and failed) So I sent it via Registered post and what do you know, it was there within a week, now I advise to not use Auspost Express post as well I find it useless.
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