External Hard Drive FAQs

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For those having an external hard disk drive for the first time, you might want to read this before plugging that expensive piece of gadget of yours into the computer. These are some of the frequently asked questions.

I just received the External Hard Drive, where do i start?

Picture 1 and 2 above showing a carrying pouch, an external hard drive and a cable. Picture 3 showing a typical USB Hub.
  1. Open the box, take out the External Hard Drive and the cable that comes with it.
  2. Plug one end into the External Hard Drive and the other end directly into your computer (do not plug it into USB Hubs or Extensions or anything like that).
  3. You will then see a Window/Menu pops up. Click on 'Open Folder' and start storing your files/datas away.
  4. Whenever you have to unplug the External Hard Drive, single click on  and then click on 'Safely remove USB Mass Storage Device'.
  5. You may then unplug the external hard drive when you see this message: "Safe To Remove Hardware - The 'USB Mass Storage Device' device can now be safely removed from the system".

How do i check the brand and capacity of my hard drive?

  1. Click on the 'Start' button located in the lower left corner of the Taskbar.
  2. In the menu that pops up, click on 'My Computer' to open the window.
  3. Look for 'New Volume' (the one that wasn't there before you plugged in the hard drive). 
  4. Right click on the 'New Volume' and click on 'Properties'. You will see the size of the hard drive.
  5. To identify the brand of the hard drive, click on the 'Hardware' tab and you should be able to see a list of all the hard drives installed on your computer. You should be able to see 'WDC...' which stands for Western Digital, or 'SAMSUNG...' or 'HITACHI...' or something.

I paid for a 250GB External Hard Drive but the one that I received shows only 232GB?!

That is normal and it happens to any other hard drives or flash memories on earth. This is because manufacturers use 1,000 bytes to define 1 kilobyte
(Decimal system) while Windows uses 1,024 to define 1 kilobyte (Binary system).
  • 250 GB = 250,000,000,000 byte
  • 250,000,000,000 byte / 1,024 = 244,140,625 kilobyte
  • 244,140,625 kilobyte / 1,024 = 238,419 megabyte
  • 238,419 megabyte / 1,024 = 232.8 gigabyte
The same explanation applies to your 1GB USB Flash Disk or your 1TB External Hard Drive.
  • 1GB capacity = 0.93GB in Windows
  • 2GB capacity = 1.86GB in Windows
  • 40GB capacity = 37.25GB in Windows
  • 80GB capacity = 74.51GB in Windows
  • 160GB capacity = 149.01GB in Windows
  • 320GB capacity = 298.02GB in Windows
  • 500GB capacity = 465.66GB in Windows
  • 750GB capacity = 698.49GB in Windows
  • 1000GB capacity = 931.32GB in Windows

I plugged in the External Hard Drive and nothing shows up. The hard drive is not working, HELP?!

There are 3 possibilities to this problem.
  • Faulty hard drive or enclosure
    • Faulty hard drive or enclosure is pretty common but we won't discuss about that (and it won't happen to our buyers) because we test all the hard drive and enclosure before sending it out to buyers. We make sure that everything is in perfect working order and by doing so, we effectively eliminate this problem.
  • Insufficient power supply
    • Insufficient power supply is probably one of the most common problems that most users experienced. Remember, 2.5" External Hard Drive is powered solely by USB hence you have to make sure that your external hard drive is plugged directly into a desktop or laptop. If you have one of those peripheral USB Hubs or Extensions, the external hard drive won't work due to minimal power supply in those Hubs or Extensions. Plug the external hard drive directly into your PC and you won't have any problem.
  • Incompatible Operating Systems
    • Incompatible Operating Systems does not happen that often at all because most of us are using Windows, Mac or Linux. Unless your computer is running on some very rare operating systems (or some really really old operating systems) which requires special drivers installed, you are not going to have this problem at all, ever.

Thanks for reading. If you have more questions in regards to External Hard Drive, feel free to message us and we will try our best to find a solution. If you think we are missing something, please contact us, we welcome feedback and suggestions. If you find this article helpful, please kindly let us know by hitting the 'Yes' button below. Thanks.

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