" How I've Learnt From Others To Make eBay a Great Experience "
* Learning From Others *
* One of the best things available on eBay , is their FEEDBACK system & one of the Most Important things to do is to COMMUNICATE *
I found that EVERY eBay member that I had ANY problems with, if I'd spent the extra time checking their feedback, I could've saved myself HOURS of needless worry.
As a Buyer, I have been Very lucky and haven't had many problems on eBay. The main problem has been the amount of time a seller has taken to decide to post. If I'd check their feedback, then I could've seen other buyers' feedback stating : " Paid in Jan & still not rec. March 25th " , with a later addition to that feedback " Item arrived 31st March " -
Things like this, item taking 2 or 3 months to arrive have been the main problem that I have had as a buyer. I now ALWAYS read their feedback & take note of any & ALL negatives & neutrals.
I also take note of how many " Mutual Withdrawn ".
I believe that the Feedback % gives you a good idea of how this member treats other Ebay members.
If I see someone has left a negative, I then check THAT person feedback -
Their " Left for Others" to see if this is a habit on their part.
I have seen some buyers who have left 10 Negs, 5 Neutrals and only 2 Positives.
There will ALWAYS be those who wont be happy, no matter what. So, with the " Left For Others" we, as strangers to each other, are a ble to check & see EXACTLY when & what they said about other members. If I see someone leaves Negs & Neutrals a lot, then I will ignore their feedback .
If I spend a few extra minutes & take the time checking the feedback of a seller, I can discover , with a fair amount of certainty EXACTLY how good a seller they are & this little effort can make the difference between having a pleasant & fun experience on Ebay & having a headache.
Also , as a buyer , I always let the seller know that I've Paid and how I've paid. I use my eBay ID name or the last 6 digits of the item as a reference and inform the seller. I also email them when I've received the item & that I am happy or if there's a problem I do this BEFORE I leave ANY feedback.
As a seller : I cannot see why any seller would wait so long to post items. As a seller , I believe in posting the same day or the very next day the Post Office is open. The main problem that I have found, is overseas buyers thinking that the postage listed for postage within that country , is the postage they will be paying. When they are sent an invoice , with the correct Overseas Postage , I then get NO REPLY. I send emails asking if they have changed their mind , let me know & still NO REPLY. This is very annoying, as I don't wish to give Negs but when a buyer wont let the seller know they don't want the item, then I cannot offer to the next higher bidder for at least 2 weeks - and by then, the 2nd highest bidder usually doesn't want or has bought elsewhere.
If a buyer lets me know that they've made a mistake , then I just fill out the Ebay form - which is sent to BOTH the seller & buyer - asking that we BOTH be allowed to cancel this contract. Ebay gives the seller their Fee back & the buyer doesn't get a Non Paying Bidders ( NPB ) Strike against them. EVERYONES HAPPY.
When selling, I try my best to state anything & everything that I can think of, even the overseas postage ( yet a lot still get that wrong ) but , we are humans & sometimes don't think of some things.
Because of this, I suggest the buyer use the " Ask seller a Question" & get as much information as possible about the item. DON'T WAIT FOR THE LAST MINUTE , as by the time you get your answer, the item may have ended. PLUS : remember, if it is overseas, there's a time difference, in some cases, while you are eating breakfast , others are heading to bed for the night. So, allow time for the reply.
I have had MANY great buyers & sadly, a few ( only ) nasty ones. Ones that don't even bother to let you know they don't want the item & ignore emails. ( No one likes being ignored & this only makes the seller annoyed & stuck with fees & unable to sell their item for approx 2 weeks. ) Others who don't like your record, so have left ( not me ) a seller a neg because " I hate anyone who has 100% " - Again, this persons FEEDBACK was able to tell me that he left Negs to sellers on a constant stream.
As a Seller, I email the buyer & let them know their payment has been received & that I've posted their item from the Post Office - I also give the P.O.'s address - This info helps if the item takes too long & the buyer can then check with their P.O. as to where it may be. I ALWAYS get receipts from the P.O. & ask them to put the zip / post code on the receipt. I try & use recycled packing materials / padded bags / satchels. This helps cut down the postage & handling costs. I also photograph the parcel - so , if there's ANY problem, I can then email the buyer the photo & they can describe - IN DETAIL - the parcel to the Post Office. This can help solve , what could turn out to be , a problem BEFORE there is one !
TIME is another problem that I've had as a seller - A buyer from ex: the U.K. bought on the Friday & on the Monday was emailing asking " Where is it - I haven't received it yet " ????? I do find that a lot of buyers don't take into account the weekends, holidays or even the fact that we may be on the other side of the world. I try and let buyers know the time the parcel will take, to reach them. Ex: " I have posted your book today & you should be receiving it in approx: 10 days. " Or , something similar.
COMMUNICATION is one of the MOST important things & sending the Buyer or Seller emails to let them know what is happening, is the best & easiest way to make Ebay simple, easy & a great experience. If there's any problems, email FIRST - BEFORE you leave feedback & try and resolve the issue FIRST.
A few short & pleasant emails, that wont take you long, can make a difference between someone wondering if they have been scammed & someone KNOWING their item will be arriving soon. I try & take the time, no matter how tired I am, to send an email & let the buyer or seller know what is happening, if I've paid, how & what the reference is - OR , if I've received their payment, when I've posted. This mayn't sound like much but an email can make a BIG difference.
Hope some of the things that I've learnt help you -
Have a Great Day.