Mspa Inflatable Spa

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This guide is written to help people who are deciding on either purchasing an Mspa inflatable spa or want to know what happens when things go wrong after after buying a second hand Mspa.

We purchased a used Mspa inflatable spa on eBay which wasn't covered by a warranty, however it was in 'as new' condition. We enjoyed it every time we used it. It’s a good product when it works - but when things go wrong it can be a nightmare!

Ours stopped working after 12 months. Initially it had issues with the air blower which would just switch on by itself. After contacting the Mspa repairer who is located in Victoria, we were advised that the circuit board probably needed replacing.

We then had to empty the water out of the spa, remove the motor box and then pack it and post it to the Mspa repairer in VIC. The cost from SE QLD was $55 each way and the actual repair cost was $150.

To our horror, when we re-attached our spa bladder to the repaired box, black smoke started pouring out of the box which then began to melt our spa bladder. All this without us even pressing the power button on the control panel.

We contacted the Mspa repairer who told us that we would need to post the box back to him in Victoria to see what the issue was - at a further cost to us of $55. We gave up and threw our Mspa away.

The Mspa itself is basically a great product, however we found the repair service and follow up customer service to be sadly lacking. You have to phone the Mspa repairer, then wait - then more phone calls and emails...  

I just want to make sure that people are aware of what happens if things go wrong with an inflatable Mspa and you are not covered by a warranty. I hope this helps! 
 
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