Never Buy From Tomtop

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5" Android Smart System GPS Navigation Car Rearview Mirror DVR Dual Lens Front Rear 1080P 720P Camera Recorder with G-sensor

I spent $102 AUD and ordered the above item from Tomtop about 4 months ago. The item came non-working and defective. The error messages were in Chinese which I could not understand. I contacted them by email and they started promising me, which none of them was fulfilled.

After contacting Paypal I spent another $30 and sent the item back. The Australia post staff although they told me there was a tracking number, by mistake they did not send the item by a tracking number.  I asked Paypal for the refund and they refused because the tracking number was not correct.  I also requested the return item cost as advertised by Paypal and it was rejected for the same reason.

Sending more than 50 emails back and forth for more than 4 months to Tomtop did not produce any results.  They continuously asked me to be patient and wait. I waited for the response to my numerous emails which never produce any result. As they know the refund by Paypal was rejected, they never acknowledged or denied the receipt of the item by their warehouse.

This was a good lesson I learned to buy always through Ebay.  Never buy from Tomtop  as their electronic items are faulty and you will loose your money and your time will be wasted. NEVER EVER AGAIN.
 
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