New Buyers Guide To Getting It Right!
Over the past year I have noticed new buyers to ebay have made life difficult to those of us who have been using it for a while now. Well I'm hoping this guide helps the new people, make the entire experience a pleasure to be for both parties.
- When you are new to eBay, have a look around before you buy anything.
- Check people's ratings and decide yourself if they seem trustworthy or not.
- Make sure you can meet the seller's standards. There is nothing worse than a buyer saying they will pay by bank Deposit and then saying they want to pay by Money Order. This just annoys the seller and makes them think negative of you.
- Check the item. If you want to pay a certain way, make sure your main option is there. If not, have a look at the other options in case you don't mind paying another way. If a seller lists they accept Paypal, Direct Deposit and Money Order, and you want to buy with COD (Cash On Delivery), then ASK the seller BEFORE you purchse or Bid. This way, something can be arranged should you win. Don't be disappointed if the Seller says 'No.' as this just means they aren't comfortable with that method of payment.
- Never be afraid to ask questions. Always give the seller a few days to answer. If you don't get an answer to what you asked, DO NOT bid on the item. You might not get what you want, and the Seller might not accept refunds.
- Always follow a seller's payment instructions. Pay before a certain amount of time is up. Seller's don't like chasing payments. If you are paying on a certain day, note that when you complete the Checkout.
- Complete the Checkout process when you have finished buying with a seller, and all items you want are finished at auction. This can sometimes give you a discount (if noted on the item) on postage. If there is no postage price available, Request Total From Seller is the best thing to do.
- Always check your email for messages from sellers. They could directly email you.
- After you have paid for you item, be patient. Give about a week to recieve your item/s depending on what state they are from. If there is just regular post available from the seller and you want extra coverage, ask them for registered or express, you might have to pay a few dollars more but it is worth it.
- When you have recieved your item, give the seller positive feedback if you are satisfied. This lets the seller know you have recieved your item/s.
- If an item does arrive within two weeks, ask your seller when they posted it. If it is registered or express post, ask for the Identification number. You can then track it by calling 13 13 18, Australia Post Helpline.
- If an item does not arrive to your satisfaction, consult the seller before giving any feedback. It's much easier to talk to a seller about things rather than get all angry.
- If the seller does not reply to your emails, or becomes very hostile, go to the Help section on ebay and Contact them by clicking Contact Us. Go through your options carefully before doing anything. You will need to fill out an Item Not Recieved report. Ebay will then contact the seller to see what is going on.
- If you are still having difficulties with the seller and no longer want the hassle, give them either a Neutral or Negative rating. This lets people know what you thought of the seller. In your feedback say what happened in a small amount of words. Example "Sent payment. Item Not Recieved. No Reply 2 Emails". If the seller leaves you a nasty negative (if they haven't give you feedback after recieving your payment), contact ebay. You might be able to have both lots of feedback removed on mutual grounds. You can always reply to feedback. Just have a look around on the feedback options in Community and reply saying something like, "I Sent payment <date here>. No Contact from U At all!"