eBays New Dispute Resolution Service
eBay have recently changed the way you can start a dispute with a seller. Its supposed to be quicker and more efficient... I have found it severly lacking....
I bought an external hard drive from a seller in China on 29th December. The delivery was stated as 2 weeks, it didnt arrive within 2 weeks and nearly 4 weeks later I'd have enough of the seller saying " wait i definetely sent it" so I opened a dispute through the new " Resolution Center" the seller and I exchanged messages that were logged where he still told me to wait. The seller then sent me through a tracking number and a link to a Chinese tracking website (hadnt been mentioned before). I dont know if this is a new scam or what but the tracking number just said " arrived UK, operation complete", no address details or anything. I had enough and raised the dispute to a claim, it states that eBay customer service will review all the information with 48 hours and close the dispute. I thought OK all good and well I will at least get my money back after all this hassle.
Next morning I had an ebay message:
eBay Customer Support has made a final decision and the case is closed. You
can view the details of this case in the Resolution Center.
This case has been decided in the seller's favour.
"You will not be issued with a refund."
What??? Had they actually looked at the information?? I also received a message with this from ebay:
In response to your claim, the seller has provided proof of postage
indicating that the item was posted to you. Because the seller was able
to provide proof of postage, we cannot reverse this transaction or issue
a refund. We encourage you to continue to work directly with the seller
to amicably resolve this matter.
eBay does not tolerate fraud or illegal activities. Your complaint has
been noted in the record of the eBay member you reported. If we find
this member has violated our policies, we will investigate and take
appropriate action. If this occurs, you may be contacted in the future
about the status of this complaint.
To make sure future transactions proceed smoothly, we suggest you visit
the eBay site and click the Safety Centre link located at the bottom of
any page. There you will find tips on how to buy safely in the "Buying
Its very obvious that ebay have not even looked at the "tracking information" as its shows nothing and could have been anyones parcel as there is no address details, no from address, no to address and nothing saying it has been delivered, tried to be delivered or not delivered!!! Why would I say I had not received it??
I have responded to eBay to say how disgraced I am with the decision. If the item hasnt arrived then I should be due a refund - but in their logic the seller could provide vague tracking details for all the parcels he's "sent" and never have to worry. The buyer loses out and he's OK.
So beware buying anything from China as you may get hit with the same misfortune..... and dont rely on the dispute center - I have totally lost faith in it now.