Our Service to You - Doing Business with Us

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As an internet based eBay seller, dealing with us rather than a regular retail store does in reality have a few limitations, but I do sincerely hope that you’ll find these worth the hugs cost savings that we can achieve and pass along to you in dealing with us:

Our product cycle is simply:
  1. Buy the stock
  2. Photograph it
  3. List it
  4. Sell it
  5. Resize Rings if required – typically takes us 2-4 days extra delivery time
  6. Take returns if anyone is unhappy with their purchase and the item is still in its original condition

Every step of our process is very heavily scheduled and any break to this process brings inherent delays, so please expect the following in our dealings with you :
  1. Important !!! We communicate by email only
  2. We’re not well placed to do customized photos of items as we rent our photographic equipment 1-3 times each fortnight and therefore cannot respond immediately to requests for customerised photos
  3. We cannot make customised jewellery generally with a few exceptions such as our solitaire rings come in either white or yellow gold and can sometimes swap the gold colour for no extra cost but please ask before buying if you do seek to do this ass its definitely on a ‘case by case’ basis

I do sincerely hope that understanding how we do business in order to reduce costs and pass along truly large savings to you that we can work well and do business together

Best Regards

Nadia
NRS Gems and Diamonds









 
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