AS OF JUNE 13th, THE ACCC HAS STOPPED/DELAYED EBAY FROM ALLOWING PAYPAL AS THE ONLY PAYMENT METHOD BECAUSE IT WAS UNFAIR TO MANY, AND IT LOOKS LIKE EBAY HAS ADMITTED DEFEAT AND WILL NO LONGER BE FIGHTING THEM, SO THE PAYPAL PAYMENT ONLY OPTION WILL NOT BE GOING AHEAD AS EBAY PLANNED!!
i thought i would write a little guide so ebay buyers and sellers know everything they need to know about the new payment method that will be available, as ebay is not telling all to buyers or sellers about this.. SO IF YOU HAVE A SPARE 5 MINUTES READ ON.. As of June 17th, ebay is stating that payments only be made by Paypal, and sellers can list that they only accept Paypal as a payment method, though you as a buyer and if the seller agress can pay how you want, be it by Bank Deposit, Money Order etc ebay can not stop you paying how you want, this is what i was told by 4 ebay employees, 3 of which were Senior Account Managers and also Trust and Safety, they just prefer people to pay via Paypal so they are protected. being a Powerseller i get the privilege of being able to call ebay and discuss issues, problems etc with them and this is what all the employees told me, i'm only making ebayers aware of what i have been able to find out from them in more detail and what may not be written on the site, EBAY IS NOT ALLOWING SELLERS TO COERCE PEOPLE INTO PAYING ANY OTHER WAY APART FROM PAYPAL OR TO PUT IN THERE LISTINGS THAT THEY ACCEPT OTHER FORMS OF PAYMENT, BUT BUYERS ARE TO KNOW IF THEY CHOOSE TO PAY ANY OTHER WAY APART FROM PAYPAL THEY ARE NOT PROTECTED! AS I WAS TOLD BY EBAY'S OWN EMPLOYEES READ THE LISTING POLICIES YOU WILL FIND THEM HERE http://pages.ebay.com.au/pdf/Misleading_DiscouragingPayments_Policy_June.pdf AND ALSO http://pages.ebay.com.au/pdf/Accepted_Payments_Policy.pdf that explains, that i AS A SELLER CAN NOT ASK YOU TO PAY VIA ANY OTHER METHOD, IT IS ENTIRELY THE BUYERS DECISION, they said this new policy was targeted for buyers and to keep and attract buyers on ebay. to which i said why would a buyer stay on ebay if the only option they had was to pay via Paypal and they would not be able to pay via Paypal? and if a buyer refuses to pay me via Paypal what can i do so it doesnt affect me, the user will just leave me a negative for not going thru with the transaction, which is why they said they can't stop people paying how they want if the seller accepts but if its not via Paypal they won't be protected!! ebay thinks what they are doing is the only and best option for buyers, i agree to that in some facets. though i believe they should educate buyers and sellers more about payments alot more buyers will be contacting the sellers they know, trust or have bought from them numerous times before without problem and ask them if they can buy the item outside of ebay and pay for it via Bank Deposit etc because they don't have all the information, this in turn will be costing ebay alot of money also because they won't be getting listing, final value and paypal fees, ebay is doing what it thinks is best for buyers and sellers and ebay said that's a risk they are willing to take.
WHY IS EBAY DOING THIS?
I was told ebay was doing this because its safer for buyers so it protects them, i then asked WHY NOT GIVE THE BUYER THE RIGHT TO CHOOSE AND MAKE THERE OWN DECISION? they enforced that this was the only safest method that was accepted to protect against bad sellers! I was assured by Ebay that this was being done as its safer for buyers and not because it will make them MILLIONS thru paypal fees etc, and ebay would consider doing this to other countries if they can find ways of being able to do so, as far as i know its just Aussies who are going to be the SAFEST eBAY BUYERS IN THE WORLD for the time being!
Though what i found really interesting was the Paypal Buyer Protection policy itself, this is from the actual Paypal Buyer Protection Terms and Conditions, you can look it up yourself its on the Paypal website i did not make it up. Go to the Buyer Complaint and Buyer Protection Policy, its under Additional Terms and Conditions, Section 5a...
Availability: PayPal reserves the right to change or discontinue the PayPal Buyer Protection program for any reason, at any time and for any duration at its sole discretion. Pending claims at the time of any such discontinuance will continue to be processed under the existing program rules until a final decision is reached.
So buyers you will be protected if you pay via Paypal but im not sure for how long it could be until June 18th 2008 or it could be indefinitely. I don't understand why Paypal and Ebay would want to discontinue something which was the main reason they changed the Ebay payment structure for? Surely they could have just put that Paypal reserves the right to change some details of the Paypal Buyer Protection, why would they want to totally remove it?
HOW COME I PAY VIA CASH OR BANK CHEQUE IF I PICK AN ITEM UP?
i would say its because ebay believes its safe you can see exactly what your buying and take it etc, and also ebay have to put that as an option, if ebay didnt put this then the ACCC would stop ebay from making sellers put in there listings that they can only pay via Paypal (thanks to the ACCC for explaining that to me) as it would be against the law!
PAYPAL PAYMENTS WHAT YOU NEED TO KNOW?
now ebay says paypal payments are also very quick, THIS IS TRUE ONLY IF YOU PAY USING YOUR CREDIT CARD or money that you already have in your paypal account! IF YOU GET PAYPAL TO TAKE MONEY OUT OF YOUR BANK ACCOUNT IT WILL TAKE 4-7 WORKING DAYS FOR THE PAYMENT TO CLEAR INTO THE SELLERS ACCOUNT, SO EXPECT TO WAIT AN EXTRA WEEK OR SO BEFORE THE SELLER GETS THE PAYMENT, ONCE THE SELLER GETS THE MONEY THEY CAN THEN SEND THE ITEM! WHY IT TAKES SOOOOOO LONG I DON'T KNOW, AS PAYMENTS MADE FROM BANK ACCOUNT TO ANOTHER BANK ACCOUNT CLEARS OVERNIGHT OR 48 HOURS MAX!!
HOW CAN I AVOID IT FROM TAKING A WEEK TO CLEAR?
well you will have to get yourself a credit card or you will have to pre-load your paypal account with funds, pre-loading usually takes anywhere from 3-5 working days to go into your account, though make sure its extra money or you have planned a week ahead and know what it is that you want to buy as the money will just sit in your Paypal account unless you withdraw it back into your account. SO, BEST OPTION IF PAYING BY PAYPAL USE YOUR CREDIT CARD!
WHAT DO I THINK OF THIS NEW PAYMENT STRUCTURE?
I'm not that hugely upset what ebay is doing even though i am a seller and it affects us the most, ebay does what it thinks is safer or makes them more money, I actually think its a really good idea if your a buyer and ONLY IF YOU PAY USING YOUR CREDIT CARD.... though the extra fees etc will affect most sellers which ebay should have taken into consideration, i'm not too worried about the extra fees i can claim Paypal and Ebay fees back on Tax as business expenses so i don't care either way if i get the extra money i pay back now or in a years time, but not all buyers can afford that luxury. ebayers should be aware of all details!! Its good because CREDIT CARD payments are usually received instantly, i personally want to get payment as quick as possible so i can send the item out as quick as possible, NOW I MAY HAVE TO WAIT UP TO 1 WEEK BEFORE I CAN SEND SOMEONES ITEM, SO BUYERS I WILL STRESS AGAIN IF YOU GET MONEY TAKEN OUT OF YOUR BANK ACCOUNT BY PAYPAL BE PREPARED TO WAIT UP TO 1 WEEK FOR AN ITEM TO BE SENT!! which sucks because i have limited room on how much i can store AND I KNOW BUYERS WANT THERE ITEMS ASAP!! though buyers are protected which i think is a good thing and ebay,paypal will make millions upon millions of dollars profit, so surely in the future they will put some of the millions they make from this idea back to the sellers and reduce ebay and paypal fees for us!!
TO ROUND UP
1. GET A CREDIT CARD TO PAY VIA PAYPAL AS ITS MUCH QUICKER
2. SELLERS DON'T COERCE BUYERS TO PAY ANY OTHER WAY APART FROM PAYPAL OR PUT IN YOUR LISTING YOU ACCEPT OTHER FORMS OF PAYMENT AS EBAY WILL BE ENFORCING VERY HARSHLY!
3. BUYERS IF YOU CAN'T PAY VIA PAYPAL CONTACT THE SELLER AND SEE IF THEY YOU CAN ARRANGE SOMETHING WITH THEM, THOUGH KNOW THAT BY DOING SO WILL PUT YOU AT RISK IF A PROBLEM ARISES!
4. FOR NOW, BUYERS YOU ARE PROTECTED FROM BAD SELLERS IF YOU PAY VIA PAYPAL, THOUGH PAYPAL AND EBAY CAN REMOVE THE BUYER PROTECTION POLICY AT ANYTIME ACCORDING TO THEIR POLICY, SO CHECK BEFORE YOU BUY THAT YOU ARE STILL COVERED!
5. BE PREPARED TO WAIT 1 WEEK IF YOU PAY USING PAYPAL WITH MONEY TAKEN OUT OF YOUR BANK ACCOUNT!
6. ALSO BE PREPARED TO PAY A LITTLE EXTRA FOR THE ITEM THAT YOU WANT BECAUSE OF THE EXTRA FEES THAT ARE NOW INVOLVED SOME BUYERS MAY PUT THERE PRICES UP TO COVER THIS!
PLEASE VOTE YES IF YOU FOUND THIS GUIDE USEFUL!!