Should sellers use ‘All Sales Final’ and ‘No Returns’ Policies?
As the terms suggest, an ‘All Sales Final’ policy is one in which the sale will be final once completed and will not be cancelled or amended for any reason. The ‘No Returns’ policy is one in which the seller will not accept returns of the items in any situation. Whether the buyer is unhappy with the product, or there was an issue on delivery of the product, the seller will not take back or exchange the item for any reason.
Although these policies are available to sellers on eBay to safeguard them from fraudulent buyers, using these policies can make buyers lose confidence in your item and your listing. When people buy from a website, they are trusting the seller and buying the product without actually having a look at it. This makes buyers quite a nervous lot when it comes to buying on the internet. Thus, in such a situation where they are already hesitant to begin with, if buyers come across a No Return policy, they are sure to leave your auction and buy from someone else who offers a return policy.
You see, even if you do offer a return policy, the number of buyers who will actually return an item or ask for an exchange, is miniscule. And even if you do end up taking a product back, the positive feedback that you are likely to receive from the buyer will be worth more than the cost of the item to begin with. Thus, try and avoid these policies so that your eBay sales can increase.
Sellers use ‘All Sales Final’ and ‘No Returns’ P
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24 January 2012
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