Through both buying and selling actively and consistently through eBay for the past years, I have gained a lot of experience and knowledge.
· Complete checkout: this is quite important. Some sellers do not post to buyers who do not complete checkout as the buyer may have previously changed his or her address on eBay account and it has yet to update in the sellers side of information. Completing checkout lets you verify this information.
· Pay by the fastest and easiest mean. A bit obvious, I agree. However, some buyers just like ‘experimenting’ different options – I guess. If you can send your payments electronically – try not to use mailed payments.
· Ask questions BEFORE bidding. Some buyers just don’t do this and I’ve never figured out why. Especially those who place their bids on three days before it ends yet did not use that time to ask me question. Rather they choose to ask them after they’ve won the item. This makes the situation particularly awkward for both sides as I’m not the type that likes to force someone into buying something they aren’t sure about but then again there’s the time and money I’ve invested into listing the item going to waste all because of buyers irresponsibility.
· Choose your shipping option wisely. If you are buying 24k solid gold necklace, go for the registered mail option instead of the standard letter post. A little more may add that great a peace of mind for both parties. Then again, you don’t want to be spending a fortune to receive a $15 product.
· Read the listings. It amazes me when buyers don’t do this. A lot of the information about the product can be found in the listing. Besides, wouldn’t you rather learn of the item before you buy rather than receive a nice little surprise when you open the package?
· Place your maximum bid. A often receive emails from eBayers who say they’ve lost the chance to bid because they forgot, or whatever the reason may be. I say place your bids to the maximum price that you will buy it for a leave everything to do the rest. It’s either you win at the price you’re happy about or you don’t win at all.
· Add on the postage cost to the price of the item and decide before you bid if you will be happy to pay the total. Consider postage discounts and try to take advantage of it if available.
· Do not assume. If the seller states that the item is 2 weeks old used, do not go into thinking that it is a perfect item that has just been out of it’s case for two weeks. Ask the seller about working condition/marks/scratches.
· Feedback your seller when you’ve received item and are satisfied with it. Feedback is an important aspect of eBay and plays a large role on the majority of the community. It is the foundation of trust in this dangerous world, and just out of courtesy, I think it is respectful just to leave a thank you that would remain on that members eBay history forever.
· Provide postage costs upfront if it isn’t a bulky item and postage cost is not determined by which part of the country it is going to travel to. This saves a lot of time on both the seller and buyer. Plus, it is a lot more convenient for buyers which allow maximum bidding to take place
· Don’t ask for further shipping cost if the fee is listed on auction. If you have accidentally miscalculated, made a typo or just felt random and put a few digits together – the buyer should not have to suffer from your mistake. Most bid were determined by combining postage cost and it would not be fair to the buyer. Live and learn.
· Ship as soon as possible. I always (under usual circumstances) ships items within 24 hours of payments confirmation. Imagine you are the buyer, you will be eager to receive the item. I know when I buy on eBay, I would be as excited as ever to check the mail box no matter how big or small the order is!
· Provide more options for your buyer. I remember when I was earlier in my days and did not own a credit card. I would have to go through listings and more listings just to look for an auction that would accept money orders. Thank goodness that has now changed and most sellers are accepting a large selection of payment methods. However occasionally, I do find some sellers only accept one kind of payments and just think about it. If a potential buyer know they will not be able to pay, they will not bid. Wouldn’t be nicer to have a more satisfying ending price just for the little hassle of accepting mailed payments?
· Feedback your buyer when you’ve received item and are satisfied with it. Feedback is an important aspect of eBay and plays a large role on the majority of the community. It is the foundation of trust in this dangerous world, and just out of courtesy, I think it is respectful just to leave a thank you that would remain on that members eBay history forever.
Small Things That Makes The Whole Process A Tad Easier.
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11 November 2006
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