As a seller, I know that if I have listed many things for sale or auction, things can sometimes can a little hectic and difficult to keep track of. I actually work full time, and I sell on ebay as a hobby/interest. Sometimes, I sell my children's clothing and toys as they are outgrown, and replace them with other items purchased on ebay - keeping the ebay economy strong!!!
Having a tight schedule has meant getting a routine in place, so let me share it with you. Each evening after dinner, I log on to ebay and go through the following routine:
- Check if any items have sold throughout the day. If so, I immediately "send information" (invoice) to the purchaser.
- Check if any buyers have paid, and if so - how. If through paypal, bank deposit or other - and ensure that the "payment received" indicator is showing.
- Check if any buyers have not paid after 7 days, and if so, send an "Unpaid Item Reminder".
- Check if feedback has been left, and if so, immediately leave appropriate feedback also.
When I list items for sale, I immediately package the item. I prefer my own packaging to Australia Post's, purely as a cost saving exercise. Australia Post do give a discount for bulk purchase of their satchels, but I find that these work out to be more expensive than simply wrapping the item in a good strong brown paper with tape. Provided your item is protected from the elements, brown paper is fine. I then write in pencil on the package a description of the contents for easy identification when the item sells.
Unsold items are kept on the left hand side of my computer in a box. Once paid for, I transfer the item to a box on the right hand side of my computer - items cleared for postage. I have a generous Post Office who readily supply me with address labels for my packages. Once an item sells, I immediately complete an adhesive label with both my details and that of the buyer and stick it on the package.
The following day, on the way to work I slip in to the Post Office and immediately post my item/s. I keep every Post Office receipt as well as all receipts for money orders, registered mail, overseas delivery receipts etc.
In my listing and also in my checkout information, I inform my buyers that as I live in WA, postage can take one or two days extra for delivery and ask them to allow time for receipt of their item.
If a buyer asks me when their item was posted, or is concerned about the whereabouts of their item, I respond that day informing them of the date their item was posted, from which post office. I ask them to allow sufficient time for receipt from Western Australia, and to contact me again if the item is not received by a certain date.