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You may ask, " WHY WOULD YOU WANT A SEALED DVD OPENED BY THE SELLER BEFORE YOU GET IT?"  The reason is - to check the dvd for any damage. Sometimes dvds become dislodged or loose in the case for various reasons, even though it is sealed. When this happens the disc can become scratched and damaged in transit from suppliers. To prevent further damage or just to check anyway, only with the purchaser's permission to open a sealed dvd, we always like to put a small piece of sponging or wrapping as a buffer between the disc and the case to prevent the disc from further movement before arriving to the purchaser. We have found with some of our repeat customers, will actually request this unique care and personal touch to protect dvds before posting them on. Of course, we also provide this care automatically to any already opened, pre-loved or used dvds, cds, music discs, video cassettes or games, psx games, etc., or anything that potentially rattle or come loose.

The second reason, though not as common but has happened on one occassion, is that when a new dvd had or has 'manufacture damage or fault' (meaning faulty from the maker or manufacturer), we can only achieve a refund or a replacement if we confirm that we opened the dvd and tested it ourselves. On the single occassion that it did happen to us, they replaced it, but it too had exactly the same problem yet again! (So do not let anyone tell you that there are not bad batches of dvds because we have seen it for ourselves! AND this was from a major production house AND a major supplier!!)

If you receive a dvd and open it and find that it is faulty through no fault of your own, we personally as a seller may accept the dvd back and give a full refund or exchange, but our supplier will not exchange or credit our account. Hopefully, you will find this interesting, helpful and informative - we will keep adding to this as more things come to light...

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