Tried to purchace pendant ! It wont allow me too!

Like if this Guide is helpful
I have tried to buy your Thomas sabo pendant, but wont allow me too, just wonder why ? I have been a member since 2005, It tells me I haven't payed for 2 or more items the system is not correct and not true, I have always purchace my items.
 I have cancel items, but always payed. as seen by my feedback.
Thanks
Kara
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