Warranties on ebay

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As you scroll through different items from different sellers, you will notice a variety of different warranty's that people are offering. The question you are asking yourself is, do they need to uphold their warranty claims? The answer is yes. This is not an ebay rule, this is Australian law.
All too often when you buy an item off some unsavory sellers and the item fails, they have 1 million excuses as to why the warranty has been voided.
A few tips when buying that we have compiled are as follows.
  • Make sure the store has their number listed, if they have a high negative feedback, call the number first to see if they are contactable. Or avoid. In some cases a number is not listed because the seller struggles to speak English.
  • Pay using Paypal, your money is protected.
  • Read the store return policy, a good policy should be 30 days money back, return postage at the sellers expense.
  • Always hold onto your receipt as proof of purchase, photocopy the receipt if need be.
  • Give your item a test run before leaving positive feedback. Dodgy sellers hate this, which is why you will see them ask for positive feedback immediately

Still unsure. Below is some more information sourced directly from the ACCC


Warranty against defects

Some businesses will also provide a warranty against defects, also called a manufacturer’s warranty. This is a representation to a consumer, made at or around the time that goods are supplied, that if the goods (or part of them) are defective, the business will:

  • repair or replace goods (or part of them)
  • resupply or fix a problem with services (or part of them)
  • provide compensation to the consumer.

A warranty against defects is usually limited by time.

All suppliers, manufacturers and service providers that provide you with a warranty against defects must comply with that warranty. If they do not, you may bring an action against the person or business who provided the warranty, either under the ACL or for breach of contract.

A promise about what the supplier or manufacturer will do if something goes wrong can be a warranty against defects even if it is not provided in a formal document. Any material with writing on it could evidence a warranty against defects, for example wording on the packaging or on a label, if those words contain such a promise.

A warranty against defects is provided in addition to the consumer guarantees and does not limit or replace them.

Example

You buy a motor vehicle that comes with a three-year or 100,000 km written warranty outlining what the manufacturer will do if there are certain problems with the vehicle. This is a warranty against defects.

Warranties in plain language

From 1 January 2012, written warranties against defects must be in language that’s easy to read and understand and include:

  • the name, business address, phone number and email address of the person or business giving the warranty
  • what you must do to make a claim under the warranty, and what the person or business must do to honour the warranty
  • a statement that the warranty is given in addition to consumer guarantees and cannot exclude them.


Follow these simple guidelines to make your ebay shopping experience a pleasant one.
~Kieron
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