What to Expect with Shipping

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Shipping within Australia

Shipping and Delivery Policy
  1. We require a MOBILE PHONE number which will be used to confirm order details for the courier to arrange delivery (including SMS updates). If you do not provide a contact number, an attempt will be made to deliver your item however your delivery may be delayed.
  2. Local Pickup for stocked items is available Mon-Fri, 8am-4pm from our Warriewood Warehouse in Sydney. Please choose Local Pickup upon check-out. Once the order has been finalised and the funds have cleared, we will inform you of the pickup details where you can request a pickup date. If you are in a rush - please phone ahead.
  3. Some items we sell may require assembly or an extra day or two to be ordered in from our larger warehouse.  Unless otherwise stated as "Free Shipping", all shipping and handling fees are to be paid for by the buyer. These fees are stated in the listing for each item.
  4. Orders will be shipped once payment has been received in full. (we are a Coin Operated business - no coin no operate LOL)
  5. Orders without problems - are shipped within 1 business day of cleared payment (excluding weekends and public holidays). Tracking details are usually updated with your order within 24hrs of shipment. From time to time these updates may take an extra day or two to occur. eBay provides estimates on shipping delivery timeframes.
  6. As we use Couriers, they are usually much faster, so please check your order with your tracking ID to get a status update. If you've had no status update then we will lodge an enquiry into your delivery which may take up to 24 hours, but usually results in the order being found and promptly delivered. As this is out of our control we ask that you please contact us if you believe the delivery timeframe has been too long, rather than waiting! We want you to have a fantastic experience with us and are here to help but only if we know there's a problem!
  7. Orders are generally dispatched from our World Headquarters in Warriewood - otherwise from Melbourne or Brisbane, so delivery to most Eastern Seaboard capital city metropolitan areas is usually within 1-2 business days. Adelaide & Perth urban deliveries may take 4-6 days, while SA Regional, WA Regional, and NT deliveries may take 7+ days to arrive via Road Express services. We can also dispatch from our suppliers around the country so if your order is urgent please contact us.
  8. Guaranteed Same Day Delivery, Same Day Dispatch and Guaranteed Next Day Delivery services are available in Sydney  and are applicable for items in stock. For Guaranteed Same Day Delivery, Same Day Dispatch or Guaranteed Next Day Delivery Orders, Please Contact Us By PHONE before 11am to so we can arrange the courier or our team to deliver (some Sydney orders). Guaranteed Same Day or Next Day Services usually incur additional courier charges. All items are dispatched during business hours: Monday to Friday, 9am-5pm (public holidays excluded)
  9. Delivery to Eastern Seaboard capital city metropolitan areas is usually within 2-4 business days. Delivery Australia wide can be anywhere from 1-14 working days. Don't forget you can track your delivery with the tracking number provided to you via email once payment has been cleared and the item has shipped.
  10. Items are packed with quality packing materials and leave our warehouse in brand new condition. This does not rule out the possibility of damage or loss as a result of transporting the goods however. Although every effort is taken by our couriers to handle the items with care, the couriers and Low Cost Wire Pty Ltd are not liable for lost, stolen or damaged goods during delivery. For protection against transit damage, including damage by the courier, we thoroughly urge you to choose transit insurance upon checkout after purchasing your item or arrange separate insurance with your agent.
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