ebay buys who are out of touch and rude rude

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what is it with some ebay buy's i sold a item sent my my number to pick up goods the customer said he was happy rang me 2 weeks after at 12pm on a sat night asking for a refund stating i damaged his speaker this phone call went on to 30 min and just now 18-8-2011 sent me a blackmail for $85 dollar or i will leve negitive feed back i realy over ebay
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