not happy

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I have  to say I am not entirley happy with paypal.

I have a problem of none reciept of goods/money.They say they have sent it & seller says not. I  am in the middle.I have a email from paypal saying a refund is coming & a phone conversation saying its not????????I do not think its the best way to conduct a tranaction be very wary,if it goes well then ok but if not do not expect much help.


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