TO ORDER YOUR NEW EXTENSIONS SIMPLY READ AND UNDERSTAND THE TERMS AND CONDITIONS BELOW
BY CLICKING 'BUY IT NOW' YOU HAVE READ AND AGREED ON OUR TERMS
TERMS AND CONDITIONS
MUST READ BEFORE PURCHASING TO HAVE A PLEASANT ONLINE
Commonwealth Bank Deposit
PLEASE LEAVE YOUR EXACT EBAY ID AS A REFERENCE WHEN PAYING BY BANK DEPOSIT, ONCE DEPOSITED PLEASE PROVIDE US WITH A RECEIPT NUMBER, AMOUNT PAID AND DATE/TIME PAID TO PREVENT ANY DELAYS IN SENDING YOUR ITEM OUT, WE WILL NOT BE RESPONSIBLE FOR DELAYS IN DISPATCHING IF WE HAVE NOT BEEN CONTACTED WITH PAYMENT DETAILS AS REQUESTED
Before getting excited about your purchase, please be aware to avoid disappointment that all extensions are not suited for everyone. Please read our returns policy carefully, as once you have clicked commit to buy you have acknowledged our returns policy.
We are very lenient with our returns and refunds, so please read below to make your purchase simple and happy. We understand that not all hair extensions are suited for everyone; everyone’s requirement of thickness differs as everyone has different head shapes etc., we go by the most common extensions that are in salons approved by professional hair stylists in Melbourne.
With so many extensions on the market there might be a chance that our extensions may not suit you. Most hair stylists can work with the hair however non-hairdressers need to be aware that the colour chart is used as a guide only, the colour will slightly vary from screen to screen. A close up photo of the hair is available on request so please do not hesitate to contact us for a close up photo. This will prevent any discrepancies with your purchase.
STRICTLY NO USED RETURNS WILL BE ACCEPTED DUE TO HYGIENIC REASONS. WE WILL ACCEPT EXCHANGES AND RETURNS ONLY IF OUR TERMS BELOW HAVE BEEN MET.
When you receive your extensions please take the time to inspect the hair BEFORE removing the gold bands from the hair as once the gold bands have been removed, this will void a refund or exchange.
Gently holding the hair from the top with your hand and gently driving your hand to the bottom of the extensions can determine the thickness. This will also allow you to feel the hair to see if it’s suited or not and the colour can be visually inspected.
If you receive your purchase and are in any way unhappy with the feel, colour or thickness this will indicate that the extensions are not suited for you. DO NOT REMOVE THE GOLD BANDS, DO NOT WEAR THE HAIR OR STRAIGHTEN THE HAIR, DO NOT ATTEMPT TO MATCH THE HAIR BY TAMPERING WITH THE HAIR
LEAVE THE HAIR IN THE SAME STATE AS YOU RECEIVED IT and contact us as soon as possible on how to obtain a refund. Very simple.
Once the hair has been removed from its gold bands and original packaging we are unable to accept a return due to hygienic reasons.
You will be responsible for return postage.
We will refund you minus 8.99 for postage from the price of extensions.
If a colour is incorrect we will exchange for another, however this can be avoided by requesting a close up photo of the hair prior to purchase. Exchange is only possible if below conditions have been met.
You must contact us first before sending an item back for exchange or refund. Item must be returned within 30 days. Item must not be out of its original packaging and gold bands are to be intact and not removed. Basically in the same state it was sent to you.
You will be responsible for return postage cost, if you would like us to redeliver, there will be a fee of $9.99 and we will express post the exchanged item back to you
Australia Post registered tracking is preferred when returning your hair
Removing the bindings indicates acceptance on your part that the hair is in good condition and suitable for your use. If Clip Ins are returned to us and we find that they have been removed from the packaging they will be returned to you.
DYE OR TONING
It is not recommended to dye or tone the hair as this lower your extensions life. This is to be done at your own risk. We strongly recommend this to be strictly done by a qualified HAIR COLOUR TECHNICIAN generally a senior stylist who has experience to colour hair, check your local directory to find your nearest salon who specialises in colouring, consult with your hair dresser if they are trained. The hair has gone through a strenuous chemical process to get to its colour, a HAIR COLOUR TECHNICIAN will know the balance on how much dye is to be used to get to the colour you require. Some salons do not know the balance to colour the hair and are afraid to waste dye. Test patch is to be done first on a small part of the extension. We are not liable for any damages done by DIY Hair dye kits or untrained salon or hairdresser, apprentices or no experience. Our hair stylists will be happy to resolve any issues your Senior hair stylist had as long as they are a registered business with an ABN and they contact us.
All hairs get dispatched 4.15pm business days, if payment is made after 4.15pm, item will be dispatched next business day.
Item/s will not be shipped until payment has been received in full
All hairs dispatched are from Melbourne, Australia and will have a tracking number
Pick up is strictly unavailable on some extensions unless urgent matters.
You must contact us for any drop shipping, your address will be the return address in any dropship
Extensions that are not available for pick up will incur a $10-$15 handling fee (listing will specify if pick up is available) An appointment for pick up will need to be arranged. Strictly cash only on pick up items
We provide free regular post
If Express post is required, additional $9.99 will apply
Our delivery method is signatory service, where the postman will require a signature from anyone at the delivery address at the time. If you would like your hair left unsigned please let us know. We will not be liable for theft or loss.
Please allow 3-6 working days for regular post and 1-3 working days for express delivery (no more than 1-2 days if your in a metro area or in Victoria). It is your responsibility to contact us if you do not get your hair within the time frame after being dispatched
Please check if your postcode falls under overnight express delivery within the below link:
Redelivery fee of $9.99 will apply to incorrect shipping address
We are not responsible for any customs/Duty Charges for any country. Please check with your country's customs office to determine if there are any additional costs.
Delivery takes 3-10 working days, not including time item is held with customs.
Redelivery fee of $19.99 will apply to incorrect shipping address
Your hair extensions are handcrafted meaning they are not made by machine but in fact handmade, you maybe not be aware but a lot of hours have been spent on your extensions. There maybe a thread or 2 from the weft present or a little cotton from the thread, this can be simply be picked out with your fingers.
Shedding of couple of strands is completely normal. If there is excess shedding please contact us within 1 week of purchase
You may come across a few strands that maybe black or white or red which is completely unnoticeable. its a scientific fact that not all human hairs can take colour.
Before leaving a Negative or Neutral Feedback please contact us so we can rectify any confusion or issue that may come up. If you choose to leave a negative or neutral feedback or threaten, this can prevent you from purchasing from us in the future or purchasing from our sister companies. Once negative feedback has been left you will need to contact us directly to enable you to purchase from us or affiliated companies again.
WHO WE ARE
We have been supplying hair stylists and hair salons with our hair in Melbourne Australia since 2010, with close to wholesale price we have decided to make our extensions available to the general public not just hairdressers. We strive to provide the best quality hair at the best prices. If there is ever any doubt or questions whilst/after purchasing our products. Please email us and we will get back to you with the best answer and resolution.
BY CLICKING BUY IT NOW YOU HAVE ACKNOWLEDGED OUR TERMS AND CONDITIONS ABOVE
THANKS FOR SHOPPING WITH US AND IF YOU HAVE ANY QUESTIONS PLEASE DO NOT HESITATE TO CONTACT US
What are Clip In Hair Extensions?
Clip-in hair extensions are the number one fashion accessory to own. They are a super quick fix to thin dull, lifeless hair. They are completely indistinguishable and you will receive so many compliments on your hair. Best of all you can clip them in and out whenever and wherever you are within minutes to create luxurious, thick, shiny hair.
How long does my hair need to be to wear Clip in Extensions?
The shortest you hair should be for best results would be 4-6 inches long. Hair any shorter than this will not be able to hide the clips.
How long do they take to put into my hair?
They should take roughly 5-10minutes to put in. Like anything, the more you do it the quicker you will get at it. Just think how long it would take you to grow your hair this long?? Why wait?
How long will the hair last?
Your extensions are hair accessories and just like any hair accessories, the more its used the lower its life. Your extensions can last up to 24 months when taken proper care of. Hair extensions need to be removed before sleeping and only applied when using for an occasion hence why they are clip ins, if your looking to wear them long term then you will need to look in to more permanent type extensions such as tapes, micro beads and weave in. The hair should be worn about 4-6 times per month then washed, the hair should not be washed with every use but only when there is visible product build up and very important that all hair products are sulphate free. When straightening or curling the hair be sure to use heat protection spray. you can revitalise the hair by using argon oil. The hair should not come in contact with salt water, beach or chlorine as this will dry up the hair, your head provides naturally nutrients to your own hair however not to extensions.
How do they attach to my hair?
They clip in under your hair by small snap on clips that have been sewn onto the extensions. The clips we use have a silicone insert so they don't slip or damage your hair. They are less than 1 inch wide and are the same colour as your extensions so they blend in perfectly to your natural hair. The clips don't pull at your hair and will not ruin your natural hair at all.
What type of hair do you use?
European Remy hair
Will clip in extensions ruin my hair?
Absolutely not. Extensions which are glued or sewn in can ruin your natural hair. Clip-in extensions won't ruin your hair at all.
Can I wash my hair extensions?
Yes you can but not while the clips are attached your head. Remove them first then wash them with shampoo and conditioner just as you would with your natural hair. It is also best to use a deep conditioning treatment such as Moroccan Oil washing your extensions as the extensions don't get the naturals oils from your hair.
Can I cut my extensions?
Yes you can but we recommend you get your hairdresser to do this for you.
Can I dye my extensions?
The hair can be dyed. This is to be done strictly by a professional hair stylist or registered salon. Test on a small part first.
Can they be straightened or curled?
Yes you can. But as with your natural hair always use heat protect products on your extensions to keep them healthy and shiny and to help them last longer.
Can I use products in my hair extensions?
Yes you can, any products that are suitable for your head will be fine with your extensions