1.Q: Is this item lead and nickel free?
A: All of our items are lead free, nickel SAFE. Please feel confident to buy our items, we have been selling items on eBay for about 8 years.
2.Q: Can I order just 1 or 2pcs if one item is sold in 10pcs an order on listing?
A: We're sorry that we cannot sell to you in this case, for all our items were packed well in bags; if we sell this way, it will cause our colleagues much inconvenience. We would be highly appreciate that you can buy quantity as our listing shown.
PayPal is our preferred method of payment.
Q: I am still shopping, can i wait to pay when all are finished?
A: It is OK, just feel free to bid the items you want first, and then pay all of them within 14 days SINCE WON.
Your order will be shipped out within 1-2 business day after you make your payment.
1. Q: Which shipping method you offer? How long it will take?
A: The default shipping method to United States is E-Packet which take about 10-15 business days in transit; To other countries, it is airmail which will take about 15-30 business days.
2. Q: Can I choose Express Shipping service? What is the charge?
A: Yes, you can. Please kindly contact us for Express Delivery (such as DHL/ EMS/ Fedex), which will take about 5-7 business days. Just feel free to Email us for the additional cost.
Please return the item within 14 days after receiving it, returns will be in buyer's cost.
1. Q: I ordered this item by mistake; it can't fit my bracelets, could I send back for exchange?
A: it is OK, but you need to pay return postage, please contact us first for solution, I will do my best to solve it for you.
2: Q: If I don't like this item and want to return, what should I do?
A: Please contact us first to resolve it. All returns are expected to be in original conditions and within 14 days after receiving, please email us for return address and instructions.
We guarantee the quality and craftsmanship of all our items with a 60 day warranty against tarnish and breakage.
1. Q: If some items I received are not in good quality, what should I do?
A: Normally the items you received will be in good condition, as we have a QC team to control. If you aren't satisfied with the quality, please send pictures to us.Compensation will be done to you.
2. Q:I only received partial of my orders which paid together, please correct it soon?
A: Normally they will be sent out in one parcel, we suggest you double checking the parcel. If still not find it, please EMAIL us, we will check and solve the problem for you soon.
3. Q: If the item i received wasn't what i ordered,what should i do?
A:Usually it won't happen since my colleague will check them exactly before shipping ,you can tell us the Part NO.(like B12345)marked on the parcel you received ,we will sort it out.