100 x WHITE Pillow Box 10x7cm Bomboniere Wedding Favour Bonbonniere Gift Boxe

100 x WHITE Pillow Box 10x7cm Bomboniere Wedding Favour Bonbonniere Gift Boxe

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Order Process

BUY WITH CONFIDENCE!



We are a trusted eBay Power Seller, so rest assured that your buying experience 
with us will be a positive one!

We pride ourselves in our outstanding customer service and fast delivery of 
orders.



You will be kept up to date during every step of your order.





FAST AND EASY ORDER 
PROCESS:

	
PURCHASE ITEM(S)

	You will receive a 'purchase confirmation' email once you have made a 
	purchase from our eBay store.

 
	
COMBINE POSTAGE AND 
	SAVE

	If you have purchased multiple items, remember to take advantage of our 
	COMBINED SHIPPING discount.

	Simply send us a REQUEST FOR TOTAL before checking out / making 
	payment.

	We will then send you an updated invoice which includes combined shipping 
	discount.

	

	NOTE: 

	We usually send updated invoices immediately after receiving your REQUEST 
	FOR TOTAL (otherwise within 1-2 business days).

	If you have not received an updated invoice after 2 business days from your 
	request date, please follow the steps below.

	

	* Check your spam/junk mail folder. Sometimes emails are filtered depending 
	on your email settings.

	

	* Login to your MY EBAY section and go to your purchase record. Open the 
	record and check the postage amount to ensure that it has been updated.

	- If it has been updated, simply continue with the checkout process.

	- If it has not been updated, please send us an email. In some rare 
	instances, the updated invoice we sent may not have been updated on eBay.

  We will resend the invoice to you. Please rest assured that we always 
	respond to queries and Request For Total emails.

 
	
PAYMENT

	Simply complete eBay's checkout process and make your payment.

	You will receive a 
	'payment confirmation' email.

 
	
POSTAGE

	We dispatch orders on Monday, Wednesday, and Friday (unless we are advised 
	otherwise).

	You will receive a 
	'postage notification' email once your order has been processed for 
	delivery. Please ensure you read this email for delivery 
	instructions/details.

	Please check our "Shipping" section for Estimated Delivery Times.

 
	
TRACKING

	All parcels will have a 
	tracking number to ensure they arrive safely.

	If you have not received your order within the estimated timeframe, please 
	email us and we will track your parcel for you.

 

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Urgent?

We understand that your order 
may be required urgently. 

To ensure your order is sent to you by the required date, please follow these 
easy steps:



1. PAY PROMPTLY



* PAYPAL Instant (Instant Bank Transfer, Credit Card)

* PAYPAL e-Cheque (takes up to 5 days to clear)

* BANK DEPOSIT - Bank Transfer  (takes 1-4 days to clear)





2. 
NOTIFY us of the required date



Send us an email or enter a 
message during checkout indicating the required date.

If possible, provide a contact phone number so we can followup if required.

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Shipping

IMPORTANT! Please ensure that your 
registered eBay postal address is correct.



Shipping price includes postage & packing. We are not responsible for delivery 
times.



Items are sent either via Express Post or 
Courier only.

When we process your order, we will use the shipping method which is most 
economical for your area.



PLEASE ensure that you read your POSTAGE NOTIFICATION email sent to you 
as it contains IMPORTANT delivery information. This is to avoid delays in 
the delivery of your order.



DELIVERY DAYS


Unless otherwise stated in listing, items will 
be posted 
on Monday, 
Wednesday, Friday (upon receipt of payment).







ESTIMATED DELIVERY TIMES



Orders are dispatched from Sydney NSW.



Delivery to most metro areas: 1-2 business days.

Other remote areas: 2-7 business days.

WA, TAS, and NT: 2-7 business days.




INTERNATIONAL SHIPPING

If shipping cost 
is not specified for your country, please email us for a postage quote before 
purchasing.



COMBINED POSTAGE 
(Australian buyers only)

Full price on highest 
postage cost and 50% off each additional postage cost.

Multiple purchases can be combined within a 5 day period (5 days - between end 
date of first purchase and end date of last purchase).



- IMPORTANT -

DO NOT CHECKOUT just 
yet.

You MUST send us a REQUEST FOR TOTAL 
and we will combine the listings to incorporate the postage discounts.

Once you checkout, we cannot combine the listings to include the discounts.



RETURNS

We do not accept 
returns for Change Of Mind.

We only accept returns for faulty items. You must notify us within 5 days of 
receiving the item.

Upon return of the item, we will either send you a replacement, or offer a 
refund if we no longer have the item in stock.



DAMAGED ITEMS 
DURING TRANSIT

We make every 
effort to package all items well to ensure they arrive safely.

If in the event that your item is damaged during transit, please contact us. 

We will either refund the purchase amount OR send you a replacement.



PICKUPS

We are an online 
business only, so we do not offer the pickup service, sorry.



OUT OF STOCK ITEMS

In the rare case 
of an item being out of stock, we will notify you via email and advise of the 
expected delivery date or offer you a refund.

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Payment & Terms

PAYMENT

All prices are GST inclusive.

An invoice will be issued with each sale.

Please keep invoice for proof of purchase.



AUSTRALIAN BUYERS

* Bank Deposit 
(1-4 days to clear). We are with the Commonwealth Bank.

* Paypal



INTERNATIONAL 
BUYERS

* Paypal only







TERMS & CONDITIONS



SERIOUS BUYERS ONLY

A 'purchase confirmation' email will be 
automatically sent once you make a purchase from our store.

Remember to COMBINE POSTAGE for multiple items. Simply send us a REQUEST FOR 
TOTAL before checking our / making payment.



Payment must be made within 5 days.

After this time, we will send you a Payment Reminder.

If payment has still not been received after 3 days from Payment Reminder, an 
Unpaid Item Dispute will be filed via eBay.

Please ensure you agree to these terms before purchasing.





FEEDBACK

We would love to hear about your buying experience with us!

If you have any concerns, please email us before leaving Neutral or Negative 
feedback.

We will do our best to resolve any issues.



If you are happy with your purchase, we would appreciate that feedback be left 
on eBay once transaction has been completed.

We will also leave feedback for you.

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Contact Us

If you have any queries 
or concerns, please send us an email.



Mon-Fri: We usually respond to emails immediately, otherwise 
within 24 hrs.

Sat-Sun: We try to respond to emails on 
the weekend as well, but not guaranteed.



- IMPORTANT 
-

If you do not 
receive a reply from us within 2 working days, please check your spam/junk mail 
folder.

In some cases, depending on your mailbox filters, a number of emails may go 
directly into the junk mail folder.