Paypal

Credit Card Facility (via telephone or via website – security encrypted and safe)

Direct bank deposit / transfer – please note items will not be sent until funds have cleared

Please contact us immediately, if there is a problem with paying. Payment to be received within 2 weeks of win, or sale will be void. Non paying customers will receive payment reminder after 1 week, and an unpaid payment reminder dispute after 2 weeks

We will offer a refund on your product, via Paypal only, under the following conditions:

• if not entirely satisfied, however, a Refund Application Report (RAR) must be completed unless it is a shipping or item delivery error that Smith & ARROW have made. The RAR will allow Smith & ARROW to understand the reasons for the return, and assist in the ongoing quality control of our goods
• item must be returned within seven days of receipt and in good condition
• The buyer must pay for the return shipping costs, unless it is a shipping or item delivery error that Smith & ARROW have made

BUY MORE AND SAVE $…
- 30% discount on shipping for combined postage of 2 items
- 40% discount on shipping for combined postage of 3 items
- 50% discount on shipping for combined postage of 4 or more items

AUSTRALIAN MAINLAND CUSTOMERS PURCHASE AS MANY ITEMS AS YOU WANT AND PAY NO MORE THAN $40 POSTAGE
(NOT TASMANIA, REMOTE WA, REMOTE QLD OR REMOTE NT- these localities please email for bulk postage quote) Lesser postal charge applicable if lower shipping costs on purchases

TIME OF DELIVERY
Allow up to 7 WORKING days for delivery, after you receive your email notification that your item has been sent, however items will often arrive within 4 working days.

Smith & ARROW™ Pty. Ltd. is a global business incorporated in Australia, the United Kingdom, the United States and New Zealand.

With a focus on manufacturing abrasives for the metal fabrication industry, Smith & ARROW™ has gone from strength to strength developing products of the highest quality for distribution to the four corners of the globe. We are constantly developing new products to add to our range and our plans for expansion include South America, the Middle East, and Africa over the next 3 years. We manufacture our own abrasive products under ISO 9001 Quality Control Standards, with many of our Cutting Wheels certified to EN12431 – European Safety Certification Standard.

Our dedication to delivering high quality abrasives at exceptional prices to our customers, both large and small, is underpinned by a customer service ethos second to none. We deliver the highest quality, the best prices and exceptional service - our customers are everything to us.

To keep our prices as competitive as possible, we have a focus on on-line sales through Internet Selling Sites, or through our web site. Our prices for our abrasives are very competitive because WE ARE THE MANUFACTURER - we are not resellers or retailers and do not have to add on excessive margins for these costs.

< Smith & ARROW™. The last word on quality, price, & service.

Ben Ferguson
Managing Director
Smith & ARROW™