Q: Are they old, second hand, or counterfeit tyres? A: At ITT, we only sell brand new genuine product, if tyres are more than five years old we will advise you within our advertisement.
Q: What if the item I received is not as described? A: Sometimes human error can occur, if any item you received is not as described we are more than happy to give you a full refund or swap the items at our own cost. No questions asked! That's our commitment to you.
Q: Do you fit tyres? A: Unfortunately we don't have fitting facilities. However we have started signing up installer dealers across Australia. Ask us for more details.
Q: Do the tyres come with warranty? A: Yes, of course! See our warranty and returns policy.
Q: What is the tyre manufacture date? A: If is not stated on our advertisement then the tyres are within the standard 5-year use by date. If you want to know the exact week and year of production we will have to physically check it for you.
Q: Why are they so much cheaper than normal retail price? A: We are partnered with some of the biggest suppliers in the industry, and also have a small overhead so we can sustain our business without the standard retail margin.
Before paying for any item, please make sure your address listed on PayPal (for PayPal payments) or eBay (for bank deposits) is the address you want the item shipped to.
Please make sure you enter the correct postcode and suburb. The postage cost may vary even for suburbs with the same postcode. NOTE: We only ship to the address shown on PayPal or eBay. We can only ship items to PO Box addresses using Australia Post
Most Frequently Asked Questions
Q: When will my order be dispatched? A: Any order received before 1 pm will be dispatched on the same day. Orders received after 12pm will be dispatched the next business day.
Q: How do I find my tracking number? A: Once your item is dispatched a tracking number will be sent to you via the eBay system.
Q: What happens if I am not home when the courier arrived? A: If you are unavailable to sign for an item when the courier arrives, a card will be left at your door and the item will be returned to the depot. The card details when the delivery was attempted, the item number, as well as what you need to do to arrange for redelivery of the item. Buyers will be responsible for any re-delivery charges.
Q: How does the transit insurance work? A: If you select transit insurance for your purchase during checkout, any item lost or damaged during transit will be covered. If you have authorised us to leave your items at an unattended premises, transit insurance cover ceases once goods are delivered to the premises.
Q: How much is transit insurance and how do I add it to my final ebay transaction? A: Transit insurance is a flat rate of $2.00 per tyre. All you have to do is add the additional insurance cost on to your postage cost. If you request a final invoice, make sure you advise us not to include the transit insurance in your comment; otherwise we will add the insurance for you.
Q: Should I include transit insurance? A: This is optional, but for peace of mind we highly recommended it.
Q: Can I pick up my order? A: Pick up can be arranged by appointment. Location may vary depending on which product you are ordering. You will have to purchase and pay for the item prior to pick up. Please contact seller.
We will accept returns within 30 days of purchase. We reserve the right to refuse returns if notified later than this period. Only unused products that have not been mounted or driven on are eligible for return.
Some items/special order items correctly supplied may not be returnable depending on the manufacturer's policy. If they are accepted they may incur a 20% handling charge.
All returns must be accompanied by a covering letter, including the Buyers eBay user id, Full Name, Contact number, Address and a brief description of the situation that needs to be resolved.
All tyres sold by ITT have warranty extended to the original purchaser to cover conditions that are reasonably considered to have been within the tyre manufacturers' control, such as the quality of materials and/or workmanship.
Conversely, none of the limited tyre warranties cover conditions that are not considered to have been within the tyre manufacturers' control, including irregular wear attributed to a lack of tyre maintenance or vehicle condition, damage due to accidents, vandalism or being driven on while flat.
Out of balance or out of round adjustments will only be accepted during the first 1mm of original tread depth. Original usable tread is defined as the original tread down to 1.6mm remaining tread, at which time the product is considered worn-out.
When the product is judged defective, pro-rata compensation will be made for the remaining tread depth against the original tread depth.
Questions and answers about this item
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The buyer is responsible for return postage costs.
Return policy details
Good must be returned within 30 days at buyers cost. It must be returned in good conditions. 20% return fee may apply. For more information please read our Warranty and Return Policy
Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description. More information at returns - opens in a new window or tab.
Seller's payment instructions
IMPORTANT: READ BEFORE PROCEEDING It is the buyer’s responsibility to ensure their address is correct prior to processing payment. BANK DEPOSIT PAYMENTS – will only be posted to the address listed on eBay. PAYPAL PAYMENTS – will only be posted to the address listed on PayPal. For postage to PO BOX ADDRESSES you MUST USE Australia Post. THE BUYER IS RESPONSIBLE FOR ANY ADDITIONAL CHARGES INCURRED IF THE ITEM IS POSTED TO THE INCORRECT ADDRESS.
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