CAREFULLY BEFORE PURCHASING YOUR ITEM
We recommend you contact us if you have any questions about your item, shipping turnaround time etc BEFORE making your purchase.
Option 1 – EBAY MESSAGES
We will usually reply to your message on the same day or the following day.
Over weekends and public holidays etc it may take a little longer for us to get back to you.
Option 2 – PHONE OUR STORE
Phone us on (02) 9519 3322 and speak to one of our friendly staff or leave a message and we will phone you back asap.
Option 3 – EMAIL US DIRECT
Send your email enquiry to : email@example.com
Option 4 – VISIT OUR SHOWROOM
Our Alexandria showroom is open to the public Monday-Friday 9am-5.30pm and Saturdays 9am-4pm.
Address : 266 Mitchell Rd, Alexandria NSW 2015
1 – All items must be paid for within 7 days of auction end or buy it now purchase date.
If you require longer to pay please contact us through ebay messages or email firstname.lastname@example.org.
If payment is not made within 14 days, an unpaid item report will be lodged with ebay.
2 – Payments by bank deposit – Our banking details will be given to you in the checkout area after you make your purchase.
IMPORTANT – An email must be sent to email@example.com advising the details of your deposit.
Failure to send this email of advice to us will delay your order being delivered as we receive hundreds of payments into our account daily
and without this information it is difficult for us to track your payment and may be overlooked.
We recommend you use your user id as a reference.
3 – Payments by Paypal – This is the preferred method as the payment is automatically applied to your item and makes for a quick and easy transaction.
POSTAGE / SHIPPING
1 - In the checkout area, you will be given the option to select either standard post, post with tracking or express post.
We strongly suggest you choose post with tracking or express post as we cannot track your parcel with standard post
and cannot ensure the safe arrival of or find missing orders if you have not chosen either of these options.
2 - We usually ship items within a couple of days of receiving payment.
However, if you require your item by a certain date we highly recommend you contact us prior to purchasing to ensure it will get to you in time.
If you do not do this, we cannot guarantee the arrival of your item/s on time.
3 – Combined Shipping discounts can be offered on request.
Once items have been paid for, no refunds will be given if combined shipping is requested after payment has been made.
4 - Pick-up from our store is also available. We are Balloon Inflation and are located at 266 Mitchell Rd, ALEXANDRIA NSW 2015.
We are open from 9am-5.30pm Mon-Fri and 9am-4pm on Saturdays.
Please contact us if you would like this options so we can ensure we have the goods ready for collection for you.
5 – We have a same day courier service available in the Sydney metropolitan area.
Please phone our office if you would like to arrange this service prior to purchasing. Ph (02) 95193322.
REFUNDS/RETURNS & COMPLAINTS
1 – We try our hardest to honestly and accurately describe our products.
We encourage you to ask as many questions as you need to prior to purchasing as we do not accept returns or refunds for
a) change of mind (this includes items which are not “what you thought” they were)
b) for items/products that do not arrive in original condition/ damaged in transit or
c) late deliveries if no prior contact has been made by you to advise the date required.
We cannot recommend selecting tracking post or express post enough as without these we are unable to assist you if your parcel is late or goes missing in the mail.
2 – If you are sent the incorrect item, you will need to send us an email to firstname.lastname@example.org with a photograph and description of the issue with your item.
Once you have done this, we will reply with instructions on what to do next.
3 – Please contact us prior to leaving negative feedback as we would rather try to sort the problem out with you first.