Visa Card & Master Card - online or phone
Pay for your purchase online during checkout or Email us your contact phone number after purchase and a customer service representative will give you a call to process your card details.

Paypal

Log into your Paypal account and follow the instructions provided in our checkout page


Bank branch deposit
You can transfer from any bank account into our Westpac account either online or over the counter.


Pay on Pickup
We accept Eftpos, Credit Card and Cash Payment on Warehouse Pickup (Geebung, Brisbane, Qld).



INTERNATIONAL CUSTOMERS (OUTSIDE AUSTRALIA)

Paypal - Only
Log into your Paypal account and follow the instructions provided in our checkout page

"International Buyers - Please Note"

• Import duties, taxes and charges are not included in the item price or postage charges. These charges are the buyer's responsibility
• Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
• These charges are normally collected by the delivering freight (postage) company or when you pick the item up - do not confuse them for additional postage charges

Australia Wide Delivery

We select the carrier at our discretion to suit your order and area unless you are choosing to use own carrier account. Most items shipped from Brisbane will take 3-10 days depending on the delivery location. We ship using the most consistent, tried and tested methods. We have over 9 years specialist online selling trading experience and have used this knowledge to fine tune our packing and shipping methods.

Insurance
Insurance is offered and stongly recommended on every sale to cover swift replacement in case of any transit damage or loss. In case of a damaged item please contact one of our staff at Online Auto Parts and we will take care of any claims and deal with it swiftly.

Claims after 7 days of the detection of the defect or damage are not accepted. Loss of item where buyerrequested goods to be left without signature will not be considered.

• Road or Express Australia Post Trackable www.eparcel.com.au - Signature Required
• Road - Fastway Couriers - www.fastway.com.au - Signature Required (no PO Box)

International Delivery - note pricing does not include import taxes or duty

• Post International Air - Registered 7-21 days - No Trackable information available.
• Express Air International Post 5-12 days - Tracking information available to most countries.
• DHL Air Express - 3-5 days - Fastest most Trackable Servicewww.dhl.com (no PO Boxes)

Online Auto Parts Australia is an Auto Spare Parts supplier bringing parts and Accessories to you at great prices well below RRP. We are dedicated to supplying an amazing range of quality products at low prices! Online Auto Parts Australia sells a wide range of Auto Spare Parts and Accessories and much much more!

Product pickups are handled at our warehouse in Geebung, Queensland.

Q - Why do you have such great feedback?
A - Because we are dedicated to service!

We work hard to provide the very best customer service and advice to our happy customers. You won't find pushy salesman, or inflated prices, or poor service. We carry a large range of products including some of the countries top brands. We also distribute our own ranges of Bushes and window tint in a range of styles and pricing to suit everyone.

Warranty & Returns

1. Unless otherwise stated all products have a warranty period of 6 months from date of purchase on production of the appropriate sales invoice.

2. The Warranty becomes null and void in the case of incorrect utilization or disregard of the instructions.

3. We will happily offer replacement items (no refunds) if:

• Item is dead on arrival or damaged
• There is a manufacturing fault with the item
• The wrong item was sent to you

4. If you have purchased an item, and decided you would like to return it, we may offer a refund less a fee to cover packing and shipping costs & associated fees.

We must be notified within 7 days of receipt of product if you would like a replacement or refund. Original shipping costs are not refundable.

5. Warranty does not cover any related installation or re-installation costs involved.

6. Transport costs are refundable only in the case where warranty has been duly recognized and accepted by Online Auto Parts. These costs will be limited to the actual shipment costs between Online Auto Parts Warehouse and the client's delivery address.

7. No refunds or replacement items will be issued prior to the receipt and proper testing and inspection of any goods that are deemed faulty or incorrectly supplied.

8. Please choose your parts carefully and make sure you have your correct vehicle information. If not sure please contact us prior to purchase. We will help to retify when parts are purchaed incorrectly but the return and replace shipping costs are the buyers responsibility.

9. Always contact us on Ph 1300 656228 or 07 32656228 or contact us via email with any issues or problems prior to returning the item/s. With your co-operation we will work hard to resolve any issues quickly.

Contact us if you have any reason to return the item. We do highly recommend taking the insurance we offer during checkout. This will allow us to quickly fix any damage or non delivery issues quickly and without fuss.

We offer replacement if item is dead on arrival, damaged, faulty or the wrong item was sent to you (in these cases we will arrange return shipping for you). If you have purchased an item and decided you would like to return it, we may offer a refund minus a restocking fee to cover original fees & postage costs (even if it was free shipping it still costs postage).

Return shipping is buyers responsibility in this case. Original shipping costs are not refundable. Shipping costs are refundable only in the case where warranty has been duly recognized and accepted by us.

Below is a list of the most common questions we receive. Please peruse them before sending us an email.

• Can I pick up?

• Yes. All orders can be picked up at our Geebung warehouse. Items can be paid at time of collection of prepaid. Pickup times are Monday-Friday 8am-5pm.
  
  Please contact us before pickup so we can have your item picked and ready for collection. Some items are not available for pickup immediately.

• How do I pay?

• Please go to our CHECKOUT page found within every listing for full instructions on paying for your item. We accept Mastercard, Visa Card, Paypal & Bank Deposit. We do NOT send items Cash On Delivery.

• Do your prices include GST?

• Yes, all of our prices include GST. We are a registered Australian company and you will receive a GST tax invoice with each item you purchase. Please contact us if one is not supplied with your order.

• Do I get a discount on shipping if I win multiple items?

• In most cases, YES you do! Australia wide customers will receive a big discount on the lower of the two shipping costs. In Most cases the shipping of additional purchased items will not add to the shipping costs. We only charge the shipping cost of the item with the highest shipping price. This is our incentive to you for buying extra items at the same time. These items must be added together before completing checkout and payment. Please see item description for details.

• International Customers we cannot offer the same discount to but you will save on shipping by combining items in the one checkout.

• My shipment has not yet arrived. What do I do?

• Please use the ebay "Ask Seller a Question" or Contact Us Here and we will be more than happy to trace your package and update you on it's status. Most items are shipped within 1 to 2 days of cleared funds being received.