PAYMENT & SHIPPING

What payments methods do you accept?
PayPal, Credit Card, Bank Transfer, Money Order and LAY-BY. Please visit our about me page for more details.

What are the processing times?
Processing time for payments can vary from each method, we strive to process payments as quickly as possible but please allow 1-2 working days after we receive your payment for your order to be processed, please note that bank transfers can take up to 2 business days for us to receive, even if your financial institute says the payment is instant it still may take time for your reference to show on our accounts.

When can I expect my order to arrive?
After your order has been processed and shipped, items that are express posted will take between 1-5 working days. Please contact or visit the provided shipping company first before contacting us, as your item/s may be awaiting collection from your local post office. All tracking details are emailed to you after your order is dispatched. If you do not receive an email please check your spam/junk folder first before contacting us.

How much are the shipping fees?
The shipping fees for all of our products are clearly stated on the checkout page. The fees cover Australian Air Express and Australia Post eParcel service. For international orders we prefer to use Australia Post. We may at any time decide to use a more economical or a different courier service. We also welcome overseas bidders and will supply shipping costs on request or checkout. Postage times may vary depending on location service selected.

Do you allow local pickup at your location?
Yes! We now have a Direct Factory Outlet located at Building 2. 7/9 Butler Way Tullamarine. VIC 3043. Please do not order online if you intend to pick it up, as you may still have to pay any postage and handling fees associated with the item.

Postage 
This service requires a signature upon delivery. We will provide you with a tracking number via email to your email address associated with your eBay user account once your item has been dispatched from our warehouse. If you are unavailable at time of delivery, the driver will leave a card at your address to notify you that your items will be taken to your local post office to await collection.We recommend to insure your item for the unlikely event that your order is lost or damaged during the delivery process. Please note, damaged or lost orders that have not been insured will not be repaired or replaced by Celebrity Style Online.  To Insure your article please pay the additional charge on checkout.

* No refunds for changes of mind
We will happily offer replacement items if:
* the item is "dead on arrival" i.e. it is broken or damaged.
* There is a manufacturing fault with the item.
* The wrong item was sent to you.
Any item returned to Celebrity Style for replacement, found to be in correct condition will incur a $30.00 Service Fee.
Any unauthorised repairs carried out on any of our products will result in the Warranty being voided.
Any associated costs related to the return of any products for repairs or replacement is the responsibility of the customer.
If you have any concerns, please contact us on 1300 336 553 10am to 5pm AEST

Refund: Please return the unused product, in its brand new condition, in the exact same re-salable condition. All refunds are excluding postage. Any associated costs related to the return of any products for refund are the responsibility of the customer.
 
Exchanging:
Selecting a colour from a computer screen can sometimes be difficult. Celebrity Style can offer a colour exchange. Colours can be exchanged provided the extensions are unused and the zip tie is still intact. The packaging must also be in its brand new state. Customers must include a self addressed pre paid envelope or payment details for return shipping, a copy of your invoice and contact details including, return address. Please ensure that the exchange form that you would have received with your order is completely filled in. Please allow 14 days for exchanging.

Payment
Payment must be received within 7 days after purchasing.

Overseas Bidders
Payment can only be made via PayPal. Please contact us for a shipping total before checkout, you MUST not check out without contacting us first. Orders will not be dispatched if an incorrect shipping amount has been paid. Please allow up to 14 working days after a cleared payment for international postage, as items are shipped from Australia.

Postage
Shipping costs include guaranteed dispatch within 5 - 10 working days of payment being received / processed (within Australia). All deliveries are performed during normal business hours. All customer delivery requirements including contact phone numbers must be up to date at time of checkout. All deliveries will be made to the customers address provided at checkout and cannot be changed after.

Lost Items
We obtain proof of postage and delivery on all items sent (except FREE postage) these can be provided upon request. We will do all we can to work with you to track an item , and will stay in contact with you for the duration of the search.

Faulty Items
All products are individually inspected before being dispatched, to ensure items are sent out in perfect condition. In the unlikely event that your item is faulty, please contact us immediately and return it to us in its original condition. Upon inspection, we will be happy to replace it if the item is found to be faulty. Celebrity Style is committed to work through any issues our customers may have in accordance with the terms and conditions.

COLOUR CHART

* 6 Hours for a Light Golden Tan
* 8 Hours for a Medium Golden Tan
* Up to 10 Hours to achieve a Rich Chocolate Brown Tan

USER INSTRUCTIONS

Any Questions Call Us 
1300 336 553 or (03)9335 2552
Monday - Friday 10am-5pm AEST / CLOSED PUBLIC HOLIDAYS

Direct Factory Outlet No/2 7-9 Butler Way, Tullamarine. VIC

REGISTERED BUSINESS ABN: 81 312 328 407
REGISTERED TRADING NAME: THE CELEBRITY STYLE ONLINE PTY LTD

Distributing to Salon's throughout Australia & Internationally

How much solution should be used?
Please ensure there is AT LEAST 250mls of solution in the container when applying a spray tan. This is to ensure an even flow of solution is achieved, as not holding the handgun level throughout the application will cause an uneven coat of solution.

What is DHA?
DHA – The “Master Ingredient.” DHA is derived from raw sugar cane and fermented glycerine. It is a colourless sugar that interacts with dead cells on the skin’s surface to darken it over a period of several hours.

Does the solution smell?
No. Good quality DHA does not smell nor is it masked with any perfumes. You should only be able to smell a slight alcohol scent with high quality Solution. Our DHA is European

How long does it take to dry?
This can depend on the thickness of each coat applied. For example if you apply a standard coat, it should dry in most places instantly areas like under the arms need slightly longer to dry. Is it as simple as having a shower when you reach your desired time eg 6 or 8 hours? Yes. Full developing times are provided on the back of the bottle. Once you achieve the desired colour simple shower with (warm not hot water) try not using too much soap for the first shower as it can extremely lighten the tan.

How long will the tan last?
Many companies claim their Solution last up to 10 days, this is true but after using any Solution the tan will start to fade in about 5 days. The more you moisturise the longer the tan will last. Exfoliating before applying will also prolong the tan and allows it to fade more evenly.

When you spray it on is it brown (coloured) so you can tell easily where you have sprayed?
Yes. Celebrity Style Solution has an instant bronzer, so you can easily see where you are applying the tan. The bronzer will then wash off in the first shower revealing a natural golden tan underneath.

What Ingredients is found in Solutions on the market?
* Ethoxy Diglycol – Helps to prevent separation of the other cosmetic tanning solution ingredients and helps them absorb into skin’s outermost layer more effectively. * FD&C Colouring – A colouring agent that is certified as safe for use in food, drugs, and cosmetics. * Fragrances – Sometimes used to make the cosmetic tanning solution smell pleasant, but these are often used just to minimize the scent of DHA. * Glycerin – Also called glycerine and glycerol. This is used to maintain skin’s natural moisture balance and to help oils in skin do their job better. It also helps to thicken cosmetic tanning solutions. * Immediate vs. Delayed – Most solutions contain both an immediate and a delayed tanner. The prime ingredient for delayed tanning is of course, DHA. The prime ingredient for immediate tanning varies but usually is called a cosmetic bronzer. * Polysorbates – These are fatty acids that are used to thicken up a solution and serve as an emollient, which prevents water loss while lubricating, soothing and softening skin.

Please visit our about me page for more details.