1.All the items will be sent from our Sydney warehouse.
** The item could be shipped within 1 business days (except the weekends)once we received your full cleared payment.(Cut-off time: 10 AM AEST)
** We ship to all continental AU destinations via AU POST,please allow 1-7 business days for delivery.
2.Tracking numbers will be dispatched on Ebay after your order.
1.We only support Paypal payment.
2.Payment must be received within 3 days after the auction ends so that we can ship the item timely.
3.In normal case, we attempt to avoid to file unpaid item disputes, however ,If anything happens ,please contact us for a timely solution within 4 days.
4.The winning bidder must respond within 48 hours of purchase.
5.Unpaid auction wins will be forfeited after 5 business days and eBay policies will be followed
1.We offer 1 year warranty
on most products, with the exception
of strobes and light bulbs (30
Exchanges and Returns Policies
** Prior to returning any order,please make sure to contact us via email for an RMA number and return address. All return orders should include your eBay user ID, eBay item number, and a brief reason for the return order.
** Return order must be in the same condition as received.
** If an item received was damage or defective, please notify seller within 3 days of receipt of item.
** Defective items can only be exchanged for an identical item, where the damage is to a replaceable part, that part will be ordered in and the part replaced.
1. We pay attention to every feedback we receive,Anything less than 5 stars on our Detailed Seller Ratings affects our standing with eBay.
2. Any problem for any unexpected situation, please don't leave negative/neutral feedback immediately without contact us for a reasonable and prompt solution .(Negative Feedback can not solve any problem) We'd like to address your concern timely as long as you are satisfied.
3.If you are satisfied with the product and our service,please leave us positive feedback and 5 scores DSR.we will always leave positive feedback to all our customers .
4.We believe with the energized and skilled team ,then through our efforts must be able to let every customer enjoy the satisfactory service.
1.We are committed to provide the broad product range with high quality and best price .
2. If you need any information or help, please feel free to contact us directly.Any time you email with a inquiry about our products,you’re guaranteed to get response within 48 hours.We do our best to bring you Unparalleled service for 24 hours a day,7 days a week.
3.We strives EVERY CUSTOMER 100% SATISFIED, please be free to contact us directly and we will endeavor to serve you no matter the pre-market sale and after-sale.
4.imagerays is a safe place where you can save money and get first class service you expect,just trust us and assured the purchase.