Our Goods: All items are brand new and of the highest quality, unless clearly stated otherwise. Item colour may vary between online image and actual item due to differences in monitor configuration. Dispatch Policy: We will endeavour to process and dispatch your goods within 1 working day. Where delays do occur, you will be contacted within 1 working day. Non - UK Customers are responsible for any additional taxes or customs charges applied. Returns Policy: We offer a 14 day working returns policy, during which the buyer can return the goods and request a refund should they wish to do so, provided the item is in the same condition as dispatched upon (including all packaging). In the event of an item being faulty, a replacement will be offered (if availible). Return postage will be paid when an item is mis-sent or is defective and a replacement item (or equivalent) is requested. Return postage will be credited at Royal Mail 2nd class recorded post for items under 1kg and Royal Mail 1st class recorded post for items between 1 kg and 2 kg. For items above 2kg please contact us and we will organise a courier exchange. For international sales all local or national taxes are the responsibility of the buyer. For non EU sales we are unable to discount VAT from the total and the item price will be considered the final sale price.The customer is 100% liable for any warranty returns postage costs outside of the standard 14 day period. We operate fully in accordance with the Distance Seller Directive 2000. Refunds can take up to 14 days to be issued from reciept of return. Contact: The Giftery, Heatworks House, Ruthvenfield Road, Inveralmond, Perth, Perthshire, PH1 3EE. Cheques payable to "The Giftery".

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