Return Policy 30 day refund policy We believe Ecoliving Collection products will help you live a healthier life! Our goal is that you are completely satisfied with your purchase. If for whatever reason you are not satisfied with your purchase, you may return it (see exceptions below) within 30 days of purchase, in its original packaging, unused and unwashed with all the tags and accessories and in resalable conditions. We will refund or replace any item whilst you return it within 30 days of delivery (excluding all delivery costs and charges which the customer remains liable for), in its original packaging, unused and unwashed with all the tags and accessories. Outside the 30 day return period and within 60 days of the purchase, we do not offer a refund if you simply change your mind, but an exchange may be available upon approval. All damage and shortage claims must be made within 7 days of delivery. We strongly recommend that customers should inspect the goods, carefully and report anything abnormal as soon as the order is received. Please do not wash and use the items if you are not 100% certain they are the right items you purchased from this site because we DO NOT accept a return of washed and used items . Exceptions Please choose carefully as we do not offer exchange or refund on the following goods unless the item is faulty or where otherwise required by law. •made-to-measure and altered items •personalised products •Personal care items •Pillows and pillow enhancers/protectors •Quilts and wool underblankets •All items in the clearance categories •Hand embroidery items