If you are not satisfied with the product and service, please contact us before you leave feedback and DSRS. We will resend or refund or offer other solution to make you 100% satisfied.
1) Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyers responsibility. There are no import duties for Australian local buyers
2) Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
3) Before sign for the parcel, please check and make sure the phone is in it, if not, please refuse to sign for it. It ever happened that somebody stole the phone from the parcel!! You are regarded as received right products as long as you signed for the parcel!
1 year warranty
ALL Phone Product provide 1 year warranty. If having trouble with the item, the repair item can be sent back to our local warehouse. and please communicate with us before sending it.
Return and Refund Policy:
1) 14 days return and money back guarantee
2) All of our products come with 1 year warranty
1) if this item is defective upon receipt, customer has up to 14 days from date of receipt for exchange of a new one
2) All return items must be in original box and not be used. Our customer service representatives will inspect the returned item before refund or exchange
3) You will be responsible for the return postage
4) We do not accept any return of physical damaged item.
5) After 14 days, we can only make replacement or repair and customers need to be responsible for the return postage
6) Please contact us before return, a return form and the return address will be given after your return request has been issued.
Please note that all purchases must be returned within 14 days of purchase, including your user id, name, address, item, daytime telephone, how you paid, if you are requesting a refund or exchange.