If your shoes are faulty, or we have sent the wrong product, you will be entitled to a no-cost replacement or refund.
If you wish to exchange the shoes for a different pair, or do not wish to keep them, then you may return them within 30 days from the date of receipt. You will be liable for the shipping charges for any returns except where the goods are faulty or where we have sent the wrong item.
RETURNS / EXCHANGES
The receipt enclosed with your order acts as your returns and exchange note. Please keep it safe. If you are returning any order, whether for a refund or exchange, you must enclose the receipt. Failure to do so may result in delays in refunding or exchanging your order. Kindly return the item to the address shown on the receipt, together with the receipt itself. Please write in the box at the bottom of the receipt, letting us know the reason for the return and stating clearly what you would like us to do when we receive your returned item (e.g. issue refund, replace with different size, etc.). Include your current e-mail address and mobile number, as this will allow us to contact you quickly if there are any problems.
If you request a refund, the value of the item plus initial shipping will be refunded to the PayPal account used for the purchase. For Returns made outside the Distance Selling Regulations, we will refund the value of the goods returned to us at the price you purchased them. If you request an exchange please state which size you require and if you choose a different item please let us know the manufacturer's code, our code, a brief description and the size. If the exchange is cheaper in price then we will refund the difference, if the item is more expensive then we will contact you to request payment. All exchanges will be shipped at the following subsidised prices:
UK: No Charge
EU: £ 7.50
Non EU: £ 12.50
(Payment for shipping charges can be made via PayPal only)
If your shoes are faulty or we have delivered the wrong product, you will be entitled to a no-cost replacement or refund, including shipping costs where applied.
PLEASE NOTE: Returns and exchanges will only be accepted if the goods are in the same perfect condition as delivered, complete with tags attached, tissue packing paper, the box undamaged and the shoes unworn. Boxes, when being returned, must not be taped in any way. Any damage or sign of wear to the returned item may result in an exchange or refund being refused, with the cost of returning the item falling to the customer. We regret that does not offer a free returns service, however we would suggest when you return your order you do so with a recognised postal operator or carrier, as the order is your responsibility until it arrives back at our central warehouse. Where possible, ask for a service that is "tracked" and ensure you parcel is adequately covered for compensation in the unlikely event of your parcel going missing.
We aim to process returns and exchanges within 2-3 days of the goods being received back at our central warehouse. Please allow up to 7 days for your exchange or refund to be completed in busy times.
DON'T FORGET TO ENCLOSE THE RECEIPT IN YOUR RETURN PACKAGE
If you have mislaid your receipt, simply enclose with your returned item with a covering letter showing your full name, address, contact telephone number and email address, together with your requirements, and send to:
EXB, Unit 89
North East BIC
SR5 2TH, UK
Please note where our eBay store homepage images are concerned the prices stated are reflective of the 10% discount we are offering during the sale period, already being deducted.
Welcome to the ebay store terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service Representatives by e-mail, or call us on our main telephone number between 9am-6pm. Please note that all calls to our Customer Services Representatives will be charged at the local rate ((Other network charges may vary) and may be recorded for quality monitoring and training purposes).
"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
Purchase of products
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Click here to find out more about our Refund policy which is incorporated into these Conditions.
Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows
· You place the order for your products on eBay by pressing the Buy It Now order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on eBay.
· We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Express Trainers.
· As your product is shipped from our warehouse we will send you a despatch confirmation email.
· acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless:
- We have notified you that we do not accept your order
- You have cancelled it in accordance with the instructions in "Change or Cancel an order"
- You have made any attempt to interfere with the ordering or payment process.
Non-acceptance of an order may be a result of one of the following:
· The product you ordered being unavailable from stock.
· Our inability to obtain authorisation for your payment.
· The identification of a pricing or product description error.
· You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
· We believe an attempt has been made to interfere with the ordering or payment process.
The contract will be concluded in English.
The details of your specific contract will not be filed by Express Trainers. If you do require any information regarding orders you have placed with Express Trainers please write to us at the following address:
EXPRESS BRANDS LTD
Unit 89, North East BIC,
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than eight working days after the day on which you receive the Products.
If you wish to exercise your right to cancel this contract after your order has already been despatched please follow the procedure set out in our Returns procedure.
Description of products
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our acceptance policy.
In accepting these Conditions you agree to provide Express Trainers truthful and accurate information and act in accordance with the Licensing Act of 2003.
3. Any consequential loss suffered as a result of not being able to use the product, or any loss other than the repair and/or the replacement cost of the product.
General Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
· any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
· any loss of goodwill or reputation; or
· any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Express Brands Ltd and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
The registered company address of
EXPRESS BRANDS LTD
2 LONGROOD ROAD