FREQUENTLY ASKED QUESTIONS ::
Will the mount activate the auto-load mechanism of my CD player? The blade of the MT5000 was designed to insert only far enough into your CD slot to provide a firm hold, but not so far as to activate any electrical/mechanical parts. We have not experienced CD failure in any of our own extensive tests. *However, as all CD players are not the same, you will want to excercise caution when first installing the mount. If the blade activates your CD player, you should remove the blade immediately and no longer attempt to re-install it.
Will this mount work with the specific make and model of my car? We've been working diligently to test our mounting solution in as many cars as possible. It definitely works in MOST, but we cannot guarantee that it will work in ALL cars. For instance, some cars do not have a front loading CD slot or adequate grooves within the dash. You can access our vehicle compatibility report which contains only a sample listing of the total cars tested. If your car is not listed here, that does not mean it will not work. You can count on our 30 day guarantee to return your mount with no hassle if it is not suitable for your car.
My charge port is located on the side of my phone. Will this allow for me to charge it at the same time? ABSOLUTELY. Simply detach the support bar located at the bottom of the cradle, and you can easily mount your phone with the charge port exposed.
Can I listen to my CDs at the same time? Technically yes, you can listen to your CDs at the same time. But we advise that you eject any CDs in your single CD player or mult-disc changer prior to installing the mount. However, If you choose to listen to your CDs at the same time, you will want to be cautious NOT to eject your CDs with the MT5000 still installed. Failure to comply may cause permanent damage to your CD player.
Will the blade fit into a cassette tape slot? Unfortunately not, but we do have an adapter in development.
My CD player has a rubber/cloth dust guard. Will the mount damage it? The depth of the nGroove blade is 16mm or .63". If the depth of your dust guard is shorter than this, then the mount may cause it to appear warped or wrinked. NOTE: You must completely loosen the blade's tightening wheel BEFORE removing it from the CD slot. Otherwise, this may tear your dust guard. Please take these factors into consideration before purchasing the mount.
When will my item ship? Your item will ship the following business day after your transaction is verified as paid by PayPal. Estimated delivery time is 2-3 days domestic and 10-14 days international.
What if the mount does not work for me? Will you accept returns? YES, returns are accepted with no questions asked, so long as you return ship the item to us within 30 days.