RETURNS POLICY If you're not satisfied with your goods for any reason, please return them in new condition WITHIN 7 DAYS of receipt and we will either exchange them or refund you. Make sure they are: . Unsoiled · Undamaged · Unused · Have not been personalised or customised in any way To enable the returns procedure to run as smoothly and efficiently as possible could you please: Include a covering letter with all contact details and any order reference numbers . Re-package the goods, preferably in the packaging materials originally used. Please note that when returning parcels you must pay for the return postage at your Post Office Counter, ensuring you recieve a receipt for the postage paid, along with a certificate of posting. We recommend for larger parcels you use parcel force as the returns can be traced.Please make a note of the consignment number and quote in any e mails. If your purchase included free postage, the cost of our postage will de deducted from the refund. For exchanges please remember to forward payment for postage of £6.00 EXCEPTIONS: WE DO NOT ACCEPT RETURNS,REFUNDS OR EXCHANGES ON RIDING HATS AND BODY PROTECTORS. Note: In the unlikely event that you are not happy with the quality of a purchased product or that it should become damaged, we recommend that you cease use immediately and return the item for our inspection, following the procedure above. Please note that damaged and soiled items will be subject to inspection before a refund can be authorised. Cheque refunds will be made in the name of the original customer. If goods were originally paid for by Credit/Debit Card or paypal a refund will be made directly to the card account of the person who originally paid for the goods.