Ashaway Super Nick XL Micro 1.15mm 18 Squash Strings Set
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We ship to all countries around the world. Shipping prices to your country can be found on the 'Postage & Payments' tab within eBay.
Royal Mail (postal service), Interlink Express, DHL Express and UPS Express are used for deliveries around the world.
Orders are shipped according to the delivery method selected on eBay. If tracking is required, please select a trackable delivery service. The tracking number, if applicable, is usually provided directly via eBay.
Please make sure the Ship To address you type during checkout is correct. We are not responsible for any incorrect or undeliverable addresses. We cannot change the delivery address after payment has been received.
Our warehouse operates Monday to Friday. This excludes any Bank Holiday. We ship orders as soon as it is physically possible. Customers are sent an email at the end of the day when the order is shipped. Please ensure your eBay registered email address is correct.
For shipments to the Scottish Highlands, Scottish Isles and Channel Islands via courier (Royal Mail not included), a remote area surcharge will apply, over and beyond the shipping price on eBay. This surcharge is £16 and will be requested after the main payment has been received.
For shipments to Russia, Canary Islands, Malta, Moldova, Georgia, Azerbaijan, Albania, Ukraine, Armenia, Turkey, and Cyprus via courier (Royal Mail not included), a surcharge will apply, over and beyond the shipping price on eBay. This surcharge is 30% of the main shipping cost paid and will be requested after the main payment has been received. This is due to these countries not being serviceable via road for delivery and therefore more expensive to send via air than other European countries.
For orders shipped to countries outside the European Union, we must specify a total valuation for the order. The package will be declared at 70% of the order value for Customs purposes, excluding shipping and marked as a purchase. Lower values may able to be declared by prior arrangement where legally possible. Shipments that require Customs clearance are not time guaranteed.
If you need a product urgently, please contact us and we will do our best to deliver to your deadline.
View Delivery Times to My Country
We accept the following payments online:
PayPal accept Visa Debit, Visa Credit, MasterCard, American Express and Maestro cards. No account is required.
When you commit to buy on eBay, our eBay account has fees applied. Stock is also held to your order. Please only commit to buy if you intend on following through with the payment.
Payment is expected within three days of committing to buy on eBay. If you make a mistake or cannot make the payment, we kindly request that you inform us as soon as possible.
The customer is responsible for any import duties or taxes that may be payable in their local country, in addition to courier brokerage charges for clearing packages through Customs. This is usually for high value transactions. For orders shipped within the European Union, there are never any additional charges due to the free trade movement.
Whether you have changed your mind on a purchase or perhaps may be in the unfortunate situation of an issue, we will do our absolute best to assist our customers.
If you would like to cancel an order, please contact us as soon as possible, as orders are transferred to our warehouse immediately.
If you have received your order and changed your mind on the purchase, then in line with the Distance Selling Regulations (DSR) you can do so, provided you inform us of your decision within 30 days of receiving the order.
All customers have a legal right to return an order within seven days of receipt of the order, however, Racquet Depot UK has extended this guarantee to 30 days. The product must not be used and must be 'as new' when returned to us.
Once you have informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense.
Once the product is received at our warehouse, we will issue a full refund for the product to your original payment method, minus the true cost of initially sending out the product(s).
If an order arrives damaged, we ask that you report issues with delivery within 24 hours of receipt. If the products are visibly damaged on receipt, pictures should be taken immediately in order for us to make a claim with the shipping provider.
At the request of Royal Mail and all couriers, you must not have any further contact with the box or products, in order to avoid the possibility of an accusation of tampering.
If a product is faulty, you have 28 calendar days in which to inform us of any original fault. After this period, any applicable warranty commences.
Products should be returned in their original packaging. Once we have verified the fault, we will issue a replacement, repair or full refund to you via your original payment method and reimburse your reasonable return carriage costs, unless our own courier is used.
We test returned products, and if a returned product is found not to be faulty by our technicians, we will return the product to the customer and bill all shipping charges directly to the customer.
You should not return the product until you have received authorisation.
In the extremely unlikely event that you receive the incorrect product(s) ordered, please accept our apologies and contact us at the first available opportunity to inform us and we will resolve to an amicable resolution. In most cases, we will cover your return shipping and issue the correct product out immediately.
If a problem begins to occur during the use of the product, please contact us. For all emails, we use an internal tracking system and will forward your enquiry to the best member in our team who can deal with your request.
We will look at the enquiry, date the order was placed and warranty position to determine a resolution. Please provide as much information as possible pertaining to the issue; images and videos are usually very helpful.
Do you ship worldwide?
Yes. We ship to all countries around the world and regularly ship to over 130 countries.
What happens if I am not in when delivery is attempted?
If nobody is able to sign for the package, you will be left a calling card and the goods will be returned to your local delivery depot. You may contact the courier to arrange a suitable redelivery date or alternatively collect the package from your local depot. Identification will be required upon collection.
A note may be left with a signature at the delivery address with alternative instructions for delivery. Occasionally, the courier may deliver to a neighbour or leave the parcel in a safe location at your property for convenience.
What happens if I am unable to check the contents of the order upon delivery?
If you are unable to check the contents of the package at the time of delivery, please sign for the order as 'UNCHECKED'. Failure to do so may affect any condition or warranty claims that you make after delivery.
How long should I wait for delivery?
If orders are not sent by a timed or tracked service, please leave 14 days for UK orders and 30 days for worldwide orders before contacting us. We are not able to track orders and cannot make claims with Royal Mail until after this period for untracked shipments.
Can I collect my order instead of having the order delivered?
Yes; we allow collections from our warehouse in Gosport. Please contact us to arrange a time and day, as collections must be arranged beforehand.
How are you able to offer your prices more competitively than your competition?
Due to our streamlined business model and high levels of automation, we are able to greatly reduce the operating costs of the business, allowing us to run our business more efficiently and pass the savings on to our customers.
Our accounts with suppliers, combined with our massive buying power has allowed us to substantially reduce our purchase pricing.
We import from countries around the world, and these savings get passed directly on to our customers.
What are your hours of operation?
Our official operating hours are 9AM to 5PM GMT, Monday to Friday.
Can I have a bit of information about yourselves?
Absolutely - please visit our about us page for more information about our company. If you have any further questions, we are more than happy to answer them - we would like to be as transparent as possible.
What are your main areas of business?
The company started business as a racquet sports specialist. Some years on, our focus remains within tennis, squash, badminton, racquetball, table tennis, as well as injury supports.
What is Racquet Depot UK's Mission?
Racquet Depot UK has the objective of becoming the racquet sports equipment retailer of choice in Europe, based on product expertise, pricing, quality of goods and level of service by placing the customer in the centre through an experienced, knowledgeable and dedicated team that are on hand every day of the week.
Are all products sold genuine?
Yes; all products we sell are genuine and authentic. This means that all products sold and dispatched to our customers go through the correct distribution channels and most importantly, manufactured at the authorised brand factories.
Should you have any doubts at all, you are at liberty to contact any brand directly to establish we are an authorised reseller and secondly, ensure the product(s) received are genuine.
What are your response times with emails?
Our aim is to handle all emails within 12 hours, regardless of when an email is sent. In some exceptional circumstances, responses may take up to 36 hours. If you have not received any correspondence after this time period, please check your spam folder.
How can you ensure I receive the best level of service?
We started business as an online only company and as a result, draft all of our resources into serving our customers. From a sleek, clear and concise website, combined with as much product information as possible, to a speedy and hassle free checkout process, we will continue to listen to our customers and adapt accordingly.
Besides the eBay Messaging system, here are our other contact details:
Racquet Depot UK
Customers may collect their order and also browse, however, please call ahead.
PhoneCall: 0844 441 2163
International & Mobiles: +44 (0)1483 317 122Operating Monday to Friday, 9AM to 5PM GMT
Email: Sales@RacquetDepot.co.uk or
For pre-sales questions.
Email: Customer.Services@RacquetDepot.co.uk or
For enquiries relating to orders placed and after-sales service.
Email: Business.Accounts@RacquetDepot.co.uk or
For questions from companies in relation to purchasing or offering of services.
Email: Billing@RacquetDepot.co.uk or
For all billing related questions.
Email: Affiliates@RacquetDepot.co.uk or
For any questions relating to our affiliate program.