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Seller assumes all responsibility for this listing.
Postage and handling
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Item location: Sydney, Australia
Posting to: Australia
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Postage and handling |
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Delivery* |
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Free postage
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Australia
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Standard Postage (Australia Post Parcel Post Parcel)
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Estimated between Fri. 28 Jun. and Mon. 8 Jul.
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AU $5.00
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Australia
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Standard Postage (Australia Post Parcel Post Parcel + Signature)
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Estimated between Fri. 28 Jun. and Mon. 8 Jul.
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AU $30.00
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Australia
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Express Shipping (Courier)
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Varies
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* Estimated delivery dates include seller's handling time, and will depend on posting service selected and receipt of cleared payment. Delivery times may vary, especially during peak periods.
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Domestic handling time
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Will usually post within 1 business day of receiving cleared payment[newWindowTxt].
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Return policy
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Item must be returned within
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Refund will be given as
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30 days after the buyer receives it
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Money Back
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The buyer is responsible for return postage costs.
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Return policy details
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Futu Online Returns Policy
30 Days Change of Mind Policy
We are happy to accept a return for a full refund on the sales price provided that:
1. The item is returned to us within 30 days of the invoice date;
2. The item is still in its original, sealed packaging with no missing or damaged parts;
3. The customer contacts us prior to returning the item; and
4. The item is not used in any way.
Please note:
• If the item is in resaleable condition but its packaging has been opened, we can still accept a return for refund, but will charge a 15% restocking fee.
• Refunds can only be made to the original account of payment.
• Postage and insurance costs are not refundable. The customer is also responsible for return postage costs.
• We reserve the right to refuse returned items if the conditions above are not met. In such cases, we may charge the customer a postage fee to send the item back to them.
Warranty Returns
All hardware purchased from our store are subject to a standard manufacturer warranty period. If an item is found to be faulty within 14 days, the item will be treated as Dead on Arrival (DOA). Outside of this period, the item will be processed as a standard warranty case. Physical damage is not covered by DOA or warranty.
DOA Claims
The DOA period is 14 days from your invoice date. For certain brands of laptops, the DOA period is 30 days - please contact the product's manufacturer to confirm.
DOA claims are eligible for a refund or replacement after the faulty item has been returned to us provided that:
1. We are notified of the issue within 14 days of the invoice date;
2. The item is packed in its original, undamaged packaging with all included accessories and documentation.
Please note:
• We will email the customer a prepaid post return label so there will be no return postage costs for the customer. The customer will need a printer in order to use the label.
• Any costs incurred with a third party (eg. computer technicians or postage costs) are not reimbursable. Please contact us first if in doubt.
• Processing time is generally 1-2 weeks from when we receive the DOA unit. Customers should obtain a reference number from the manufacturer to expedite their claim.
Standard Warranty Claims
Items found to be faulty outside of the 14 Days DOA period will be subject to standard warranty terms. Please contact the product's manufacturer for troubleshooting and more details about warranty terms.
Please note:
• The customer will be responsible for any return postage costs.
• The processing time is generally 2-3 weeks from when we receive the faulty unit.
• The claim may result in a repair, new or refurbished replacement, or refund depending on manufacturer approval.
• The customer should provide their invoice number and item's serial number when contacting us. eBay only keeps a sales history of up to 3 months so we are not able to retrieve order details with eBay usernames after this period.
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Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description. More information at returns - opens in a new window or tab.
Payment details
| Payment method | Preferred/Accepted | Buyer protection on eBay |
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PayPal Preferred
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Bank Deposit
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Accepted
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Not Available
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Seller's payment instructions
Please leave your eBay ID as identifier message if you choose to pay by Direct Deposit.