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BULK 10 X Professional Hospitality Core Competencies 2nd ed. Tafe Tertiary Book

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NUMBER OF PAGES: 342


RRP $70AU EACH, THAT'S $700 WORTH FOR ONLY $19.95


BULK 10 X

 

Professional Hospitality

CORE COMPETENCIES               SECOND EDITION

 

BY: LYNN VAN DER WAGEN

 

Get a jumpstart to your career in one of the world’s fastest growing industries!

________________________________________________________

Professional Hospitality: Core Competencies second edition is a comprehensive introduction to the hospitality industry today, and will help you develop a solid basis for your future hospitality career. Professional Hospitality: Core Competencies introduces all aspects of the industry including customers and markets, hospitality structures, food and beverage, cafes and coffee-making, kitchens and catering, front office and reception, accommodation services, gaming and the law, and much more. There is even a section on how to research and identify important information to keep your industry knowledge right up to date.

Every chapter includes the learning tools to help make learning easy:

·        Chapter objectives pinpoint the learning aims for each chapter.

·        Over 100 diagrams and photographs are included to complement the text.

·        Activities provide practical exercises to test skills and knowledge.

·        Case studies explore workplace situations and discussion questions help develop understanding of each case and encourage independent thinking.

·        Web links at the end of the chapters act as a tool for research and a source for further information.

·        A glossary of hospitality terms and relevant curriculum documents is included.

 

Professional Hospitality: Core Competencies is divided into five sections: the hospitality industry; working with others; quality service; health, safety, hygiene; and your career. Each is written with competency-based training in mind. This second edition covers all core units up to Certificate III in Hospitality. It is the ideal text for introductory vocational education courses based on the Hospitality Industry National Competency Standards endorsed in 2002 (as in the ANTA/TTA Hospitality Training Package).

 

About the Author: Lynn Van Der Wagon was a key member of the TAFE NSW project team that designed and managed training for the 110,000- member workforce of the Sydney 2000 Olympic and Paralympics Games.




 


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