Professional Hospitality: Core Competencies second edition
is a comprehensive introduction to the hospitality industry today, and will
help you develop a solid basis for your future hospitality career. Professional
Hospitality: Core Competencies introduces all aspects of the industry including
customers and markets, hospitality structures, food and beverage, cafes and
coffee-making, kitchens and catering, front office and reception, accommodation
services, gaming and the law, and much more. There is even a section on how to
research and identify important information to keep your industry knowledge
right up to date.
Every chapter includes the learning tools to help make learning
·Chapter objectives pinpoint the learning aims for
·Over 100 diagrams and photographs are included to
complement the text.
·Activities provide practical exercises to test
skills and knowledge.
·Case studies explore workplace situations and discussion
questions help develop understanding of each case and encourage independent
·Web links at the end of the chapters act as a
tool for research and a source for further information.
·A glossary of hospitality terms and relevant
curriculum documents is included.
Hospitality: Core Competencies is divided into five sections: the hospitality
industry; working with others; quality service; health, safety, hygiene; and
your career. Each is written with competency-based training in mind. This
second edition covers all core units up to Certificate III in Hospitality. It
is the ideal text for introductory vocational education courses based on the
Hospitality Industry National Competency Standards endorsed in 2002 (as in the
ANTA/TTA Hospitality Training Package).
About the Author: Lynn Van Der Wagon was a key
member of the TAFE NSW project team that designed and managed training for the
110,000- member workforce of the Sydney 2000 Olympic and Paralympics Games.
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