All purchases will go through eBay secured checkout to ensure that your order is processed without any delays. After you have made your purchase you can either click on 'Pay now' or follow the instructions in an automated email that you will receive shortly after your purchase. During the checkout, you can make an immediate payment by PayPal or select an alternative method of payment, and receive the necessary payment details.
We DO NOT accept payments by cheque.
Please note: If you have already marked payment as sent then you MUST mark as payment not sent otherwise the PAY NOW button will not be available.
Refund or replacement request is available only the requests within 1 week after parcel received & returning the item as the same condition as received. Please contact us to request a return authorization. Your name, auction number, and reason for return should be included in the email. All items returned must contain all original packaging materials. Please repack the item carefully. Item returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are non refundable. If the item is found non-defective, the item will be sent back to the buyer at buyer's expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. We do not accept any returns without an authorization number on the box or label it is being returned in.
Our working time: Hong Kong time: Monday to Saturday 9:00 am to 6:00. We do not work holidays in Hong Kong. If you send email to us, in our working hours will be resumed within 48 hours. If you we are not satisfied with the product or service, please contact me and don't give us negative or natural feedback, We must give you a satisfactory solution. Feedback & DSRs(Detailed Seller Ratings). We would like to earn your good feedback and 5 star DSR rating. Your action will help us offer our milk and bread. If we have not given you reason enough for 5-star grades on each DSR then please let us know how we can earn your 5-star rating before submitting your scores!
We care about our valued buyers, if you have any questions, our Customer Service staffs will be very glad to help you. For more information, please contact us through ebay's message system All questions would be answered within 48 hours.