Paypal Get the benefits of buyer protection and greater security as PayPal processes the transaction. Paypal account email@example.com
Westpac Direct Deposit at your nearest Westpac bank branch or online bank transfer.
Account name: Five Oceans Pty Ltd
BSB number: 033 358 Account number: 389 314
Fax (03) - 9532 5077 or email to firstname.lastname@example.org a copy of the deposit receipt with bank stamp. Please ensure to include your eBay Order Number or eBay ID as the payment description, not the item number. (As we have multiple listings for one item)
Credit Card Please ring us on (03) - 9532 5577 during our business hours to make credit card payment through the phone. Please have your credit card information ready when you are ringing us. Amex payment will occur 2.75% surcharge.
1. Postage and handling fee for each item is to offset the costs of fuel increase, packaging and labor, as well as the actual postage required.
2. Please also note that the shipping rates for many items we sell are weight-based, cubic-based and added with tracking costs, it is not simply the postage paid label or the face value of the stamps.
3. Shipping costs are an inherent feature in any mail-order service, and we hope that you will understand.
4. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
5. Orders are dispatched daily during weekdays. Express service is also available upon request. We do not ship to overseas.
6. Please provide a valid day time contact number for courier delivery. Items may be left at your letterbox or delay may occur if the address is unattended. If there is no response to the delivery notes left, items will be returned back to sender. A redelivery fee applies if the parcel is required to be sent out from again.
We agree to dispatch your order within 2-3 business days of your purchase.
Expected transit times for each shipping method are listed below:
As we use different companies for deliver goods with various sizes, please ask our friendly staff for the estimated delivery time to your region. Once we dispatch the goods, the transport time is out of our control. Delay may occur due to the bad weather, wrong address, no receivers, etc. Please track your item with the reference number given to you or let us know any problems ASAP. We do not accept any liability for failure to meet scheduled delivery times or any incontinence caused as a consequence.
Pick Up is Welcome
Please contact 03- 9532 5577 to reserve your pick up stock before you click “Buy It Now”.
You are suggested to ring us prior to your arrival. When you choose to pick up, you can pay by cash and cards when you come to pick up.
Please read our description and choose carefully. If you make a wrong choice, we will not refund to you. Returns are only acceptable if the item is faulty.If the product is faulty, we will pay the return shipping cost. Please inform us within seven working days after you receive the item.
Terms & Conditions
1. All sales are final and only for serious buyers, please do not click on 'Buy it now' and then click again on 'Confirm', if you do not intend to pay.
2. All transactions are traceable by eBay and us via your unique IP address.
3. All payments for the winning bid must be made within 5 working days. Unpaid purchase will be forfeited after 7 days and a Non-Payer report will be filled with eBay after payment reminder's sent via email. We will issue strike and block for any non-paying bidder.
4. We endeavor to try our very best to accurately describe the items listed, however, errors may occur sometimes, please contact us if you find anything doubtful descriptions.
5. All pictures are for illustration purposes only.
6. If a buyer requests the item to be shipped out, then the buyer agrees to use regular Courier service to deliver the item; we are not responsible for an item lost or damaged during transit therefore INSURANCE IS HIGHLY RECOMMENDED, optional insurance is available at checkout. Express services are available upon request, extra cost applicable. Registered insurance is $3.99 for every $100. Overnight express delivery services are additional $3.99 for less than 1kg items. Any irregular shaped items or bulk goods may cost extra.
We appreciate your positive feedback and we will leave positive feedback for you after receiving yours.
Should you have any concerns or comments prior to leaving a neutral or negative feedback, please at least give us a chance to find out the cause of your dissatisfaction and if possible to offer our help to reach an amicable agreement.
We value our customers so that if you have a problem we are always here to offer help.
We appreciate you contacting us for any questions you may have, that are not included above at all.
We strive to answer all messages as quickly as possible within 48 hours. If you have not heard from us after 48 hours, please check your spam mail filter setting in case our replied email has been blocked. If possible, resend your message with 'Read Receipt'.
When send a message via eBay, please ensure to un-tick the "Hide by email address" box, so that we can get back to you as quickly as possible. Our customer service team operates on Monday to Friday 10:00am to 5:00pm AEST, Saturday 11:00am to 4:00pm AEST(Public holiday excepted)
Please ensure to quote the eBay Sales Reference number or item number when making enquiry on an existing purchase, and if possible, include any email conversation history to assist us answering you email promptly.
We have been operating import and export business between China and Australia for over ten years in VIC and have established a very strong supply network in China for various products. Our Main suppliers are International Organization for Standardization (ISO) 9001 or 9002 proven manufacturers who have ensured us to provide quality products to our customers.
We hope that we can serve more Australian customers through our eBay shop. You can bid online with full confidence with us—an eBay Powerseller.
Customer service is our priority! If you have concerns or are unhappy with our service, please write directly to email@example.com or ring us before you give us a negative feedback. We will make all efforts to satisfy our valued customers.
EbayID: leeswarehouse3190 BusinessName: Five Oceans Pty Ltd ABN: 77 315 948 457
GST Status: Registered
Address: 325A Bay Road, Highett, VIC 3190
Tel: (03) 9532 5577
Fax:(03) 9532 5077
Email: firstname.lastname@example.org ; email@example.com
Business hours: 9:30am-5:30pm every day, except public holidays