Our goal at "Rocksteady Rebels' Emporium of Modern Miscellanea" is to provide our customers with great value products - whether sourced locally or internationally - and by focusing on quality brands, you know that the products are second-to-none.
We are Australian owned and maintain a strong focus on fair trade - being committed to providing a quality service to our genuine customers.
We have a common sense approach to business that includes honest and open communication with our customers backed with a fair response to concerns that may be raised.
We accept a variety of methods of payment, with our preference being direct bank transfers. Of course, we fully support PayPal as it provides protection for both genuine buyers and sellers. Other payment options include Paymate.
Full payment is preferable upon nomination of the "Buy It Now" option for our items, but we will always provide an email to prompt payment before escalating matters with eBay.
All our items are on-hand and ready to deliver - and dispatch will occur through the nominated tracked shipping option as described.
All items guaranteed to be functional
In terms of refurbished items, those products are tested and confirmed to be fully functional prior to dispatch and otherwise, products are dispatched in their sealed packaging.
We retain detailed records of relevant product identification, including serial and part numbers, in addition to IMEI references for mobile phones.
In respect of warrantable items - those that are covered by a manufacturer's warranty - claims are handled by the manufacturer and buyers will be required to contact the relevant manufacturer directly and follow applicable Return Policies and Instructions.
Generally, given the nature of our products and the quality control processes we employ, we do not accepts returns.
If you receive an item that you believe to be non-functional on delivery, you must report your concerns to us within 24 hours of receiving the product. Should our initial interim assessment of concerns indicate that the item needs to be returned to us for detailed assessment, we will authorize a return - the item must then be returned to us within 3 days in its original condition (undamaged, including the outer packaging).
Once the item is received by us - and provided the product meets our Dead-On-Arrival (DOA) or defective item criteria (as assessed in concert with our supplier), we will provide a replacement product. Should a replacement issue, this will be dispatched within 7 business days of our receipt of the returned item, assessment and our advice to you.
No exchange will be offered in cases where misuse or similar action has caused damage to the product, or if you change your mind about the purchase, make an incorrect choice or failed to verify and accurately provide information when placing an order.
In our conduct, we follow all processes designed to ensure coverage by relevant PayPal protections.