Accepted payment methods:
- VISA/Mastercard Telephone Payment (call us on 1300 264 669)
- Manual Bank Transfer Deposit
- Pay in-store (EFTPOS/Cash) if picking up
Orders will not be dispatched until payment has been received and cleared. If payment isn't made immediately, we will hold the stock for you for up to three days. If we haven't been contacted by you to make alternative arrangements, will will cancel your order so the item can be sold to someone else.
Under no circumstances do we accept cash on delivery.
Some will advertise an included cashback offer. If your purchase does include a cashback, we will send you an email shortly after your purchase with a link to the short form you'll need to complete to claim the cashback. Upon completion of the form, it may take up to 10 business days for it to be processed. You must complete this form within 60 days from the date of your purchase.
If you would like to come and visit us, then please do! Please place your order and call us up on 1300 AMINO Z (1300 264 669) (or message us directly) immediately so we can ensure that we do not ship it out. We ship orders quickly, so it is imperative that you contact us immediately.
Shipping & Our Commitment to Quality
We will dispatch your goods within 24 hours of receipt of payment! Pay before 12pm and we will ship same-day!
Don't risk damage in transit! We pack all breakable orders in thick cardboard boxes with ample packaging to minimise any risk of damage.
Even though we take super-extra care, if on the odd occasion your product is lost or damaged in transit, please contact us so we can rectify the situation as quickly as possible.
We will always provide you with a tracking number. Please check your email for this (it sometimes may land in your junk folder).
All orders are dispatched via the Australia Post eParcel Network and Fastway. Delivery times will vary and all shipments are sent from Sydney. Due to PayPal policy, all orders placed through eBay must require a signature for delivery (sorry, we cannot leave at your door without a signature).
Yes, we also ship to PO Boxes!
Sorry, but we do not ship internationally. We ship only to destinations within Australia.
Refunds & Our Guarantee
If you're unhappy with the product you've ordered, we have a money-back guarantee in place! Simply return the product to us within seven days of purchase and we'll refund your money for you.
Outside of our guarantee (stated above), we will provide refunds on returned and unopened products within 30 days of purchase and refund the cost of the product excluding shipping, packing and handling costs. The products must not be opened as we will not refund opened products. Returned items must be sent to us at the buyers expense.
20% Combined Shipping Discount
If you purchase more than one item and there is a shipping fee, please contact us so we can provide you with a combined-shipping discount of 20% off the total shipping price. Simply add up the cost of shipping and deduct 20% from the total. If all the items in your order have free shipping, then no shipping discount will be applicable.