Postage and handling
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Postage and handling |
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Delivery* |
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Free postage
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Australia
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Expedited delivery from outside AU
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Estimated between Thu. 23 May. and Thu. 30 May.
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Domestic handling time
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Will usually post within 2 business days of receiving cleared payment[newWindowTxt].
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Return policy
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Item must be returned within
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Refund will be given as
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7 days after the buyer receives it
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Exchange
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Return policy details
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•This product is covered by a 12 Months Warranty with the manufacturer.
•We do not accept return of products which are not faulty. If you order the wrong products by mistake, or change your mind then we can not be held responsible. In this case we do not accept nor offer a return or exchange of goods once ordered and payment received and will be non refundable.
•If you the consumer, has a problem with a product then please contact us first to try and resolve the issue first. We endeavour to resolve problems as soon as possible.
•If you believe the product is defective then please notify us immediately. If you do not notify us within 7 days upon your receival of product then we reserve the right to refuse repair or replacement.
•If a product is determined faulty we will then contact the manufacturer for a RMA (return to manufacturer authorisation). Once received we will then email the forms to be completed with the details to submit and where to send the item. Items must be returned using standard postal services as courier delivery in some countries is not possible.
•In some cases we reserve the right to have the product sent directly to us first for inspection and determination.
•Items must be returned as received and boxed. IE: In NEW Condition with all the original packaging and accessories, manuals, software, adapters etc. Items must not show any marks scratches and evidence of wear and tear.
•Upon receival the item will be inspected and tested the in compliance with the manufacturer’s specifications and compatibility. This is to ascertain if the nature of the problem is indeed a faulty component a possible user error or an incompatibility to the consumer’s own hardware/software.
After inspection the following procedures are then instigated-
A) If tests show a fault then it will be either repaired or replaced. The manufacturer's usual procedure is to initiate a repair immediately and confirm with us the customers address so that the repaired goods can be sent directly back to the customer once complete.
B) If tests show the item functions properly under the conditions defined by the manufacturer then the item is sent back to the consumer at there cost.
C) If tests show physical damage to a product evidence of tampering caused by the user; opening the internal workings of the products to repair or modify components; or flashing the firmware and using non-approved software then it will invalidate the warranty. In this situation the item will be deemed unserviceable and destroyed. The item will not be sent back.
D) Faulty products usually take one week for repair upon receival at the manufacturer. Once repaired the goods are then re-checked and if all fixed packaged securely and sent back to the customer like a normal order and at the cost of the manufacturer.
FOR OTHER INFORMATION ON POLICY & CONDITIONS PLEASE SEE OUR STORES PAGE
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Payment details
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PayPal Preferred
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