1. Unless otherwise stated all products have a warranty period of 1 year from date of purchase on production of the appropriate sales invoice.
2. We will happily offer replacement items or refund if “Item is dead on arrival or damaged”, “There is a manufacturing fault with the item”,
“The wrong item was sent to you”.
3. Our items are intended for professional installation in order to avoid damage to the item ( Warranty will be void due to improper installation ).
4. The warranty Does Not Cover failure due to Abuse, Misuse, Improper Repairs or Maintenance, Installation, Alteration or Modifications.
1. We can ship to WORLD WIDE.
2. We dispatch item(s) within 1 business day after payment is cleared. Generally, delivery time is 1-5 business days within Australia and various business daysdepending on the delivery location. Some packages might be delayed by postal service.
3. All items will be dispatched from our warehouse and shipped via Australia Post by parcel post within Australia and air mail to other countries.
4. Items can be combined into one shipment.
5. Buyers can pick up the item from our warehouse.
1. Acceptable payment method are PayPal and Pay on pick up.
- Paypal: Log into your paypal account and follow the instructions provided in our checkout page.
- Pay on pick up : Cash payment on our warhouse pick-up
2. Unpaid dispute will automatically open when item is not paid within 7 business days.
1. We are committed to give you the best customer service possible. If for any reason you are dissatisfied with a purchase, please contact us and we'll assist you with a prompt solution. We'd like to settle any problem in a friendly manner.
2. We want to make sure you are happy with our item. If for any reason you wish to return the item, contact us within 14 days from the delivery date and we will give you a full refund or exchange. Only unused, undamaged and original condition item can be qualified for a return. Buyer is responsible for return shipping fee. Please contact us to get a RMA number BEFORE sending out your return. Goods without RMA number will NOT be accepted. Please write the RMA number on the returning package.
3. We will not be liable to customer for any damages beyond the amount of money that customer has actually paid us.
4. Always contact us on Phone 03 8510 0818 or contact us via email with any questions or concerns. We will reply to messages within 1 business days. Emails, which are received during the weekend, will be replied on Monday. If you do not received a response in expected time period from us, please check your junk or spam mail box.
If you are happy with our item and service, please do leave us positive feedback and 5 star rate. Please DO contact us before leaving Neutral or Negative feedback. We thank you for your effort to make this sale and purchase experience a happy one!