• All listings are GST inclusive. TAX receipts can be provided on request.
• Our delivery charges (even when its free) includes the cost of actual postage, packaging/materials and a handling fee.
• We carefully package each item to ensure its safe arrival. Claims of posted items being lost or damaged during delivery will only be accepted if registered post was chosen and paid for.
• If you purchase multiple items at once with different availability times (for example an instock item with a preorder item) we will hold your order until all items arrive. We will post the available items separately only if it is requested by the customer and full postage paid for each item.
• Shipping information must be correctly filled out by our customers whenever required during checkout. We take no responsibility for delivery problems resulting from an incorrect or incomplete address.

Payment and Security of your Credit Card Details

• Credit Card payments are processed online via Paypal
• To ensure your security, we do not hold any credit card information – this is all done using Paypal's online payment gateway.
• You can also pay using Australia Post Money Orders, and post these, along with your details to:
  Dungeon Crawl
  PO Box 82
  Moorabbin VIC 3189
• We do not accept personal cheques

Item Representation

• All product images are typical. Game packaging & covers may vary from the images displayed.
• 'Full English language' means fit for use in English speaking markets and can include multi-language products.
• 'Australian' means fit for use in Australia, it does not mean manufactured in Australia. Nearly all game products on retail shelves across Australia are manufactured overseas.
• 'Australian Compatible' includes region free games compatible with Australian video game systems. In some cases, region free Australian compatible games may not be labelled PAL by the manufacturer. All games sold by Dungeon Crawl as Australian (PAL) compatible on Ebay are 100% fit for use with Australian systems.

Video Game, PC Software and DVD Compatibility

• If the system requirements for an item are not listed, it is the customer's responsibility to research and ensure that they have a compatible system (PC, console, DVD player etc) before they purchase, as we only accept returns for defective products.
• PC game malfunction is most often the result of compatibility problems with the system being used and not the result of product defects. We are responsible only for the functioning of the product, customers are fully responsible for the system (both hardware & software) it is being used in conjunction with. If you believe a PC game is faulty and problems are not system related, we can arrange a return and test of the product on a compatible system.
• We will not provide technical support outside of the functioning of the product itself. It is always the responsibility of the customer to troubleshoot compatibility issues with their system.

Returns Policy

• All item claims should be made within 7 days of receipt of your product.
• All returns must be pre-approved via email.
• Change of Mind and swap
• The game must be sealed and in perfect condition.
• Dungeon Crawl will charge a restocking and handling fee of $7 for regular size games (for larger size games and accessories we reserve the right to charge at least our postage costs).
• Incorrect Items Received
• Whilst this is not a usual occurrence, it has happened in the past.
• We will arrange to get it back at our cost and send you your correct game.
• Faulty Items
• Returns are for defective products only and will not be accepted when the problem is incompatible hardware.
• All returned products will be thoroughly tested with compatible systems for defects.
• If the item is faulty, we will post a working replacement.
• If a replacement is unavailable, we will fully reimburse the customer.
• If the item is not faulty, it will be sent back at the customer's expense and no reimbursement will be offered.
• Dungeon Crawl records the condition of items before they are sent out. Items that are claimed to be faulty and, when returned, exhibit damage incurred while in the customer's possession, will simply be sent back.
• Any claims by customers that such damage was caused during postage (initial or return) will only be considered if the item was sent via an registered service. Express Post does not include such protection.
• These Terms and Conditions are in addition to, and do not replace or take away, your rights under Australian law: http://www.consumersonline.gov.au/Content/consumerrights/Refunds.asp