hi & welcome to my ebay shop
below is a description of the item that i'm selling
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disney
tigger and pooh
childrens whiteboard
size 41 cm 16 inches by 30cms [11 3/4 inches]
What’s included in the price?
.Whiteboard which is also magnectic
.Eraser ~ to clean the board
.Pen with magnet on top to store it on the board when not in use
[please only use whiteboard pens on this as any other type might cause damage to the board]
.2 magnets to hold messages on the board
. hangs on the wall [already stringed at back] or anywhere
Please note this is not suitable for children under 3 due to small parts
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reply times to emails
monday to friday
5am to 12am
sunday
early mornings only
please note I do have the occasional sunday off
sorry I no longer work bank holiday weekends
if so, i will get back to you on monday morning
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shop opening times
my shop is open 24 hours 365 days a year
unless i'm on holiday when there will be a heading on all my goods for sale mentioning when i will be back and able to resume posting
[message comprised by ebay]
posting times
order received
monday to friday
99.9% of all order bought and paid for before 1pm are posted same day if not next working day
any special requests on posting please email me first
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Receiving an item or returning an item
When ordering, please ensure somebody will be at the delivery address to receive the goods
We do not refund Postage and Packaging fees when an item is returned that is not faulty and in the instance the item(s) ordered included "Free Shipping" we reserves the right to charge what it cost us to send to you to cover our Royal Mail postage costs
or £6.00 to cover our courier costs.
Unwanted goods must be returned within 7 days of delivery in their original packaging complete with all labels and instructions, at the purchaser's expense.
Faulty or damaged goods must be reported within 21 days.
We recommend that you send unwanted items by recorded delivery, as we cannot be held responsible for goods that do not arrive.
If you are unsure about the product or require any further information
please call me on: 01269845536 and ask for jean if I’m not in please leave a message and contact number with my daughters
or text me on 07872002591
we are no longer able to accept Software returns
A little bit about me
I'm uk based with orders all in hand,
I strive to give 100% customer satisfaction on all orders placed
my items that are for sale are mostly all overstock from the high street shops, I describe the condition of the item you will receive so there are no nasty shocks when your order arrives
if the box is worn you will be told of this in the ad
now all the boring legal bit
terms and condtions
my items
~ i do not sell fakes chipped or any illegal items in my shop nor do i buy them in ~ all sales are via ebay i do not sell outside ebay for you and my protection
ordering an item
~ please only bid or buy if you intend to pay for the item, but if you do change your mind after buying please contact me asap so that i can make arrangements to recover my fees and most importantly you do not receive a strike ageist you via ebay, we all make mistakes and i always take this into account
contacting me when you have bought an item~
if you pay via pay pal then there i not need to confirm this with me as its an instant payment [apart form e-cheques which do take up to 15 days to clear and also ther is no need to contact me]
pay pal payments
~ are an instant payment and 99.9% will be posted the same working day if ordered received by 1pm monday to friday
uk only postal order
~ are also are an instant payment and 99.9% will be posted the same working day if order received by 1pm monday to friday
uk only personal cheques
~ i do have to bank these so i do have to wait for them to clear
uk & europe we do not accept bank transfer under any circumstances we are only a small business and are not set up to take the payment
europe and worldwide payments
all items are to be paid for via pay pal only
non payment ~
if i do not receive your payment or any contact within 7 days i will peruse payment via ebay to reclaim my fees, i do have customers who do have to wait for their pay to go into the bank but as long as you contact me just to let me know i'm cool waiting for the payment
dispatch email ~
is sent same day that i post so that you know your order is on the way to you
feedback ~
is left the same day i post to you
p+p charges ~
mine are one of the lowest on ebay and excessive postage is not charged, if you feel my postage is too high contact me, see what others sellers are charging, before deciding mine are excessive, if you still feel i'm charging too much for postage let me know and i will re~weight an item
refunds ~
are accepted unless item is sold as "faulty" when they are they will be stated in my ad that returns are not accepted on the item,
I base all returns on individual cases please contact me before returning an item~ why because i have to asses it it whether the postage would be refunded to you or not
method of posting~
i use royal mail, also for the larger heavier items dhl
lost in post items
~ as a business i'm responsible for you to get your item & should an item be lost in the post a replacement or refund will be offered but please take this into account before contacting me
a. has the postman tried to deliver & you were out
b. is it too big for your letter box? so that the postman has to require someone home to take the parcel in
c. firstly contact your local sorting office the post office don't always leave the sorry you were out cards and this is my biggest problem when it comes to the larger delivery
d. contact me I'm under the obligation to the post office not to make a claim of lost in post until 15 working days has lapsed so please take this into consideration when your parcel has not been delivered, my hands are tied with this rule, but all cases of lost in the post are based on individual cases
description of item~
I try to be as honest & accurate as i possibly can when it comes to describing my items for sale and if you feel that the item is not as described please contact me, i do sometimes make mistakes not often or intentionally
and finally enjoy your experience of ordering an item with me
and it is a must, that you are 100% happy with your order
many thanks
jean