We offer our customers FREE standard UK delivery on selected products.
We aim to dispatch all orders within 12-24 hours after payment is received. Special Delivery orders placed on a working day (before 2:00 PM) will be dispatched on the same day. You will receive a message from Ebay once your order has been dispatched. Tracking numbers are available upon request.
Please note we do not dispatch on weekends and bank holidays.
Royal Mail Tracked
Track your shipment on its journey through our network and always know where your parcels are. Delivery time within 48 hours.
1st Class Recorded signed for
Royal Mail signed for, provides proof of posting, signature on arrival and online confirmation of delivery. Most First Class Recorded items arrive on the next working day.
Royal mail Special delivery
Royal Mail Special Delivery, guarantees to deliver your urgent item the next working day before 1.00 pm.
International Signed For
Royal Mail International signed for is a secure international mail service. Can be fully tracked online. All our products are posted by Airmail, for international buyers. Delivery time aim to 3–7 working days within Europe, and 5-10 working days for rest of the world.
Fast and fully tracked service to 30 destinations worldwide. Delivery time aim to 2–6 working days
If you are dissatisfied with any of our products, or have selected the incorrect colour, please feel free to return your item and we will either offer you a refund or exchange the product for a more suitable colour.
We can only accept items back for return if they are unused, in good condition, not removed from their silver (plastic) hygiene bands and also in their original packaging. Please check the colour and length before removing your item from its packaging.Once you have received the item, you have 14 days to either request a refund or an exchange, it may not be possible to refund or exchange after this period of time.
Refunds are given minus the postage cost, unless the item is damaged or defective on receipt, then we will refund you the postage.
The buyer is responsible for the postage cost back to us when returning an item, we also recommend using a tracked service to ensure the item is not lost. We cannot be held responsible for items that do not reach us.
In the rare event that an item is lost in transit, then we will always offer to replace the item or offer you a full refund. Unfortunately there may be a delay in this if we need to contact Royal Mail and investigate the loss. However we can assure you that we will correct this problem as soon as possible.
We will always process refunds within 2 working days of receiving the returned item. However this is subject to change at busy periods.
Faulty goods: If your item is found to be faulty when received, please contact us within 7 working days. We will assist you to return the faulty item and either exchange it for you or give you a full refund Plus your return postage.
When returning an item due to unsuitable colour or style, we will charge you for postage for sending out a replacement item.
Wilsons Park Ind Estate
When returning an item please include a note with your name, address, eBay ID and reasons for return with your item.