Returns / Exchanges
When you make a purchase at Webzom, we want to ensure that you receive the best possible
shopping experience. We include detailed descriptions as well as high
resolution images for all of our products so you know exactly what you’re
buying. We understand that… well, sometimes it doesn’t work out. Maybe it
doesn’t fit or you’d like a different color. Whatever the case may be, we want
to make certain that your shopping experience with us is a positive one.
We pride ourselves on integrity and
service, and are dedicated to delivering the best customer service to all of
our customers. If for any reason you are unsatisfied with any purchase made at Webzom, we will gladly refund or exchange it.
Webzom will exchange /
return any merchandise as long as it has not been worn, washed, or used, and is
in its original packaging with all tags attached. Women’s bikinis (tops
and/or bottoms) may not be returned or exchanged. You may have a refund of
the purchase price of the item(s) as long as the merchandise is returned within
30 days of the original shipping date. We do not refund original shipping costs
(if any). If you paid with paypal the refund will
be sent to your paypal account.
To return merchandise, please send us a return request through Ebay. We usually respond within a couple hours but please
allow up to 1 business day for a response. We will send you a return
authorization with return instructions.
Doesn’t fit? No problem! Send it back to us for an exchange. We’ll cover the
shipping costs to send the exchanged merchandise back to you.
To exchange merchandise, please send us an exchange request through ebay. We usually respond within a couple hours but please
allow up to 1 business day for a response. We will send you an exchange
authorization with return instructions. Please note we can not hold any items
while you ship the item back.
To expedite the exchange process and to ensure availability, we recommend
placing a new order for the merchandise you would like to exchange.
While we ship out your new order, follow the instructions for returning the
original item. Once we receive your return, we’ll refund the amount of the
merchandise back to your paypal account.
Please note that we are not responsible for packages lost in transit or
return shipping costs. We highly recommend adding insurance and tracking
information to your package through a carrier such as FedEx, UPS, or USPS. We
will process your return or exchange within 2 business days.
Defective / Incorrect Merchandise:
In the rare event you receive damaged, defective, or incorrect merchandise we
will happily exchange or give you a refund. For all defective or incorrect
items, we will incur the cost of the return shipping charges. To obtain a
prepaid return label, please contact us through ebay.